Aroma Pizza Norfolk — Restaurant in Norfolk

TL;DR - I've been coming here for YEARS and this place has always delivered in terms of quality, price and consistency. Strongly recommend the Chicken Caesar Salad/Wrap, Pizza (Try the Mac Daddy if you're feeling adventurous!) and Club Sandwiches.

I've sampled a myriad of things off of their menu over the years and have been pretty happy with everything I've gotten! Some highlights (prices as of 6/2022):

Steak Tip Caesar Salad - $12.25 - Probably the only meal I've had that could be more consistent. The marinade they use is great but when it comes to consistency, sometimes the steak is cooked perfectly (ie: not well done) with a nice chewy texture to it. Other days the steak is hard and overcooked. I would recommend asking if they can cook it to medium at the very least and hope for the best. I get this on occasion.

Chicken Caesar Salad / Wrap - $11 - If you want maximum value then go with this salad. The container is large and comes packed with chicken (you can specify grilled or tenders!). Comes with a pita side which is nice. The wrap is also great if you want something compact to much on.

Mac Daddy Pizza - $12.70 - If you've ever wondered what it was like to eat a big mac in pizza form look no further! I get this as a guilty pleasure once in a while. Comes loaded with ground beef, thousand island dressing, lettuce and pickles. It's actually surprisingly good (if what I described sounds appetizing to you!) albeit messy to eat. The dough is also great (soft, with a nice chew to it). Can easily can be split into 2 meals.

Bacon/Cheeseburger/Grilled Chicken/Chicken Salad/Tuna Club - $10.70 - Lots of variety and while it's fine, it's nothing too special (Still have to try the Roast beef club though). Comes with a lot of fries though so for the price you pay you do get a lot.

Overall I'm happy with the food I've had here so far and would recommend this place if...

We live down the street and have been consistently ordering from Aroma the past 7 yrs. We’ve loved it all these years, but I’m here today to write a less-than-stellar review because the quality and service has gone significantly downhill. Before I begin though, Bob is always awesome and friendly. When I mention less-than-stellar service I am talking about the fact that my order is ALWAYS wrong lately! Whether they give me an inedible nasty brown salad full of the gross iceberg lettuce core, or exclude the syrian bread, or give me the wrong dressing; or for that matter, once I got an entirely different salad from what I ordered. It makes me sad every time it happens (seriously, the last 5 times have been wrong). And we place our orders online (so I know I ordered it right), even doubling down and putting duplicative instructions in the comments section. So this is just 100% neglect on...

I've ordered from Aroma many times and have been pleased with their food and fast delivery. HOWEVER, tonight we ordered a ceasar salad with steak tips, and grilled vegetables on a salad. For some reason they cannot fathom how to put grilled vegetables on salad. They gave us a ceasar. They put the steak tips on the grilled vegetables. No second salad. This wouldn't bother me too much, but when we called to say the order was incorrect, my wife explained to them almost 5 times how to put grilled vegetables on salad lettuce. Thrn the man on the phone told my wife "Jesus Christ, just order from the menu." My wife said we're not ordering from here anymore and hung up. Someone there needs a severe lesson in customer service. I suggest the owner step up and address this or they will continue to lose...