Chanello's Pizza — Restaurant in Norfolk

Wow. What a horrible place. Took my kids and walked in from my hotel next door. We stood waiting to order for about 10-15 minutes with only 1 person ahead of us. Another gentleman in line got frustrated and left. They seemed indifferent to it and that should’ve been my que. instead finally, I and ordered a pizza and wings. Simple order(?). They said 15 minutes. I went next door and waited and then came back 20 min later. Stood there for close to 15 minutes why they handled a few unhappy customer complaints. I asked if my order was ready and the lady mumbles that she’s been busy with complaints and she will get it ready. She then goes to a pizza that’s been sitting in the counter with just sauce on it and asks me “what was I getting on it”. Are you kidding. It’s not even made much less cooking? It’s been undone on warm counter for 25-30 min. I just asked for money to be put back on card which she said was done (let’s hope $34). And I walked next door and ordered same thing for $24 at Calz. Have no idea how this place is open. Can’t imagine they make any money....

We love Chanellos at five points. We recently moved near the one on Hampton Blvd.

The Hampton Blvd location is definitely not worth the money. First we ordered the $40 family deal. We received cinnamon bites without cinnamon. We also didn’t receive icing for them.

We decided to give them a second chance and order something different. Unfortunately we were unsatisfied with the results. We received cheese sticks with a few sprinkles of cheese, some if which was unmelted. We received wings that looked like they had been boiled with a light drizzle of buffalo sauce. The kicker was the cinnamon bites. When I opened them they had a hint of garlic. I was so confused! I took a bite of it and it was a garlic knot with lightly sprinkled sugar. It was absolutely disgusting. And to top it off they forgot the...

I called Chanellos on Hampton Blvd so I could buy pizza like a regular customer, and I work at Pioneer Vapes right acrossed the street, and they asked "will this be going to Vape Exotics?" (Which is another vape shop next to my store) and I said "no, it will be going to Pioneer Vapes right next door" and the lady responded with "Ew why are you there?" So I told her "um... because I work here. Is there a problem?" And she proceeded to laugh and say "No problem" so I spoke with the manager and she said to me "well they all go to vape exotics so that's why she said that." And didn't apologize to me or anything. Even if you don't go to my store, there is no reason to disrespect a paying customer. That store has lost my service from here on out. I will not give buisiness to rude employees and an...