Feather 'n' Fin — Restaurant in Norfolk

I would not recommend going to that feather and fin I was hired and everything that was promised to me at my interview was a lie and I was not being trained at all just thrown in And then screamed at by other employees I called the recruiter to report what was happening but it didn't change anything only made it worse two out of the 3 nights I worked there the store manager left me alone with One other employee to run the store being brand new still in training I did my Best luckily they don't get that busy this location off tidewater drive in Norfolk Virginia is kinda a bad area and I was promised to have a ride home if she scheduled me to work till close at 11pm and she the store manager shawron Left me there two day in a row right after I got there because going to a party and a concert was more important then training her new manager because I was hired to be a manager and I was lied to about everything that was promised to me at my interview I agreed to a paycut as Long as I could get 40 hours a week and within 3 days The next week schedule has me up there for only 25 to 28 hours and I still don't understand how anyone could hire someone and then be allowed to treat them that way leaving me alone with one other employee with no idea how I'm supposed to get home at midnight once the buses stop running so I was out in a dangerous situation and left with no other option but to pay for Lyfts out of my own pocket so I could get home safely and this happened two days in a row so I quit. You don't get to grow in this company unless you're street Worthy you can't have any amount of class or respect for others and expect to get nowhere with these employees super ghetto and disrespectful and if course again it was reported and nothing was done or changed about it sovIm now out. Hundred dollars that I spent in Lyft so I could get to work and home from work and I really think I should be reimbursed for it because I was promised something completely different and lied to about everything I was promised at my interview. I don't recommend this place at...

I moved here from Seattle a month ago. I have ordered from this location via door dash 3 times. The food is always good. Today I thought I would drive over to the location. At first walking in I was shocked. The floor was filthy. You can order your food from the self service touch screen. It took a out 25 minutes. Not bad for a Sunday. We finally get our food. I noticed my dessert was missing. I stood in line. I didn't want to cut anyone off to ask where is my dessert? I get to the counter. I spoke politely explaining my dessert (key lime pie) was missing. She comes back and brought me lemon merengue. They didn't have the one I ordered and didn't communicate that to me. My wife ordered Mac n cheese with green beans. We check our food it was 2 orders of green beans. They were out of Mac n cheese. Why not just communicate with the customer? I asked for hot sauce to go. She said that's the only one over there you gotta use that one. She pointed at the hot sauce bottle that was poorly cleaned with drippings along the side. The hot sauce had about 30 cc left in the bottle. I want to say when i ordered at the kiosk it asked me if i wanted condiments. I ordered hot sauce and tartar sauce. I also had to ask for the tartar sauce because they forgot to put it in my bag. Very poor customer service. Her attitude was so rude when I asked for items I ordered and paid for. A guy walked up behind me and her tone was harsh. "you gotta speak up". There is no greeting when you walk in. The floors is filthy and customer service is terrible. Today was my last day visiting or ordering from this establishment. The food is good but the customer service is awful. Good luck ordering and actually getting what you order. Your order is basically a suggestion. They'll give you what they want not necessarily what...

Best fried chicken in town....worst customer service!! Was given incorrect order but did not realize till we got home...ordered 4 pc special, small mixed gizzards and liver, lemon merreign pie...was given 2pc special and pie... When I called Tidewater Dr store was told my husband picked up the wrong order..duh..the bag was handed to him!! Anyway we were told to bring the receipt, the order was still there...I mentioned i would appreciate having fresh chicken because by the time we would get back to the store the food would be cold..no problem bring the receipt...we get to the store and first thing "where's the 2 piece" no problem, its in the car..my husband asked again for fresh chicken and fries.. He was given an additional 2pcs to make the difference.. the original 2pc was cold..he was rudely told it was cold because he "had sat outside in the car for 30 minutes"...(who does that???)..and they "weren't going to fix nothing else concerning that order "... We don't live around the corner and had driven all the way home, got comfortable, and had sat down to eat when we realized the error..we immediately contacted the store, and proceeded to drive back to the store...about an hour had transpired. Of course the food was cold.. this store is known for its rude customer service, however this is ridiculous...I've been in customer service my whole career and would never think to be rude and sarcastic to any customer...we were taught to make the customer happy not insult them, especially when its so easy to resolve the issue.. VERY DISSATISFIED AND WILL NOT RECOMMEND THIS...