The Harbor Club — Restaurant in Norfolk

Went here to hangout for the Chase Rice concert and it was busy (which I completely understand) but the bartenders were rude, management was rude, and there is so many other ways to handle a situation rather than they did with mine. I started a tab on one side of the bar but as the night went on I was getting more from the other side because it was quicker. As I went to pay the bill, the bartender then proceeds to tell me that she wrote walk-out on my tab and hands it to me and is very apologetic but also has a slight attitude. Okay, that's fine that you "didn't see me for awhile" but you could have asked other bartenders if they had seen me or rang drinks up under my name and so on. Also you could have printed out a new receipt without the words "walk-out" or WAITED until it was time to run checks through the system AFTER you were closed so that you aren't profiling someone who was actually being respectful. So, I then proceed to leave over a 20% tip (I've worked in restaurants so I understand mistakes happen) and she walks over and snatches it with an attitude. At this point I'm annoyed, you've profiled me, and now that I'm still being nice about it you want to be rude once again by snatching it and rolling your eyes at me? So I proceed to ask for the manager and when I walk over to explain the situation I get laughed at and told to leave. So the bartender runs over and says that she had apologized but forgot to mention how rude she was about it as she's saying this with an attitude. The manager proceeds to say "she has apologized what else am I supposed to do?" Well first off you could apologize for your staff member being rude, you could maybe take one drink off, you could act like you care about your customers, or maybe not have an attitude. After this he says he will take the tip off, but guess who still got charged for it?!? Me!! Then proceeds to push me out the door and while I'm waiting for the rest of my group he is telling me to leave. Harbor Club also charged a few of my other friends twice for only the one tab they had open. This place is nothing but rude...

The view was amazing but does not out weigh the terrible service I expirenced Saturday night, July 1st. We went there to get drinks and appetizers while we waited for a table and the hostess we're rude and seemed to not know what they were doing. I simply asked if you had to be 21 to sit at the bar and the two woman just seemed dumb founded. I told them that I don't mind waiting for a table at all and I gave them my cell phone number for a table, I did not receive a confirmation text message like I did for the other restaurant I was waiting for. They asked if I wanted inside or outside and I simply said what ever comes up first is fine. They just stood there staring at me so I repeated, first available is great. They quoted 25-35 minutes so I waited for 35 minutes and went up to the hostess stand to check on my table, to my surprise there were 4 open tables inside and 3 outside, and when she checked her tablet for the waiting list, I was the only one on it. She took me to the worst table inside right next to the front door. I told her I would like a better table, outside if you have it, since we waited and there were plenty of open tables inside and a few outside. After a few minutes they moved us outside. Server was very nice and accommodating but the amount of time it took to get sliders was a bit ridiculous. The fries were cold and the order was wrong. I asked for no onions and no sauce. I have been in the service industry for over 8 years and my overall expirence was horrible. I will not be back and I will...

We had such a great experience getting married at The Harbor Club! Just about everything about the planning experience and the day of was perfect as far as the venue and food was concerned. Communication with the venue via Jenn, the venue coordinator was quick and professional. She was able to answer all of our questions before we booked, and was very informative when we did a tour. Communicating throughout the planning process after we had booked was the same. Jenn also served as our day of coordinator for the other vendors, kept our timeline on track throughout the day. Everything ran smoothly! The venue itself was lovely, the perfect size for our wedding. Easy access to the restrooms, and the whole venue is handicap accessible. The view of the Elizabeth River is gorgeous, and all of our guests loved the balcony where we had our cocktail hour. Several guests complimented the appetizers that were passed, as well as the food we had for dinner. The service and bar staff were top notch, very professional and good at what they did. We had a perfect wedding day, and the Harbor Club and all of the wonderful staff and hard work that was put in was a large part of what made the...