Dunkin' — Restaurant in North Andover

UPDATE: The OWNER reached out to me and apologized for the customer service that I had received. He did recoop my money and told me that he will be looking into this issue and will take care of it. Still haven't been back though.

So, I am going to give my opinion about this location.

I have been there 3 times in a row (last and final one was TODAY)

1st time was that I received the wrong food. Hey...It happens...I will give them another try

2nd time, I got the wrong coffee (thought...2 times....hmm...) . I did learn from this experience that one of the girls thinks that another girl is a (insert awful name here)

3rd time (Today) I bought a BLUEBERRY MUFFIN warmed with butter...received a corn muffin (allergic to) and butter on the side. I brought it back and waited to been seen because they were all talking to each other about NON Dunkin Donuts stuff.

That is the final STRAW for me. I understand that its just food but this location SUCKS! I hate given bad reviews out but today was the LAST TIME that I will ever step foot into that place. All they do is shoot the sh** with and has VERY POOR CUSTOMER SERVICE. The Franchise owner NEEDS to revamp...

Good morning can I help you? Yes please can I get a medium caramel iced coffee cream with no sugar can I also get a small caramel iced coffee coconut milk no sugar can breakfast sandwich What I receive small coffee no caramel to coconut shots A large caramel coffee, one shot of cream And then not only do you read me my order back, but correctly you give it to me absolutely incorrect Then I go in, and I ask about a promotion and your employees do not know your promotions. I don’t know how the app works for you. thank you I hope you have a wonderful day left because you don’t know how to do your job and you also upset a customer but that’s OK for you because it’s not you how many other people did you mess up their orders when they’re in a rush probably or just don’t have time to make breakfast spending money to get their food incorrectly not once not twice but multiple times in this location and...

I waited in the drive thru line from 625 AM- until 650 AM with 4 cars in front of me. I was getting 1 med iced coffee, and I was able to order and did not move. After waiting over a half hour in the line I had to drive away without my coffee because I was going to be late for work. I gave myself enough time but over 30 mins in the drive thru line is crazy! I will never go here again, I will go to the one up the street. It’s a shame because I went to the dunkins almost everyday. But this wasn’t the first time I had to wait a long time in the drive thru. I was very upset having to go to work with no coffee. Especially that early in the morning. If you want to wait a long time for your...