Was prior 1/5, edited for 4/5 I am updating my review because we received a call from one of the owners, Chad. He called in less than an hour after I made my initial review. He was very apologetic and offered several different options to fix the situation. He came up with an option that was mutually acceptable.
We placed an order for two plain cheesesteaks with fries and a side order of fries. Not only did we not receive any fries, but one of the cheesesteaks came loaded with toppings, including tomatoes. This was especially concerning because my daughter is allergic to tomatoes. Thankfully, she noticed before taking a bite.
When we called to report the issue, we were told that the person who took the order didn't note the fries, and that we "should have grabbed chips"—something that was never mentioned when we picked up the food.
This experience was incredibly disappointing, not just because the order was wrong, but because of the lack of care and accountability. We expected more attention to detail, especially when food allergies are involved. I truly hope my daughter doesn't end up...
Read moreThis place is a gem! While staying across the road (The Inn At Herrington Harbour) my family and I frequented this place! We ordered breakfast sandwiches and drinks every morning (the breakfast BLT w/cheese is FIRE) and enjoyed them at their outside seating area. What's nice is, you order, they give you a number, then come find you and deliver your food, whether you're dining-in or to-go! I really wanted to try some of their other menu items (it's a big menu (reasonable prices) with lots of variety for a deli) but I swear it felt like time flew so it's definitely on the list of things to do next time! We really enjoyed their hand-scooped hard ice cream selection and the option to purchase adult beverages (anything from wine to beer) if desired. Also, if you happen to forget something at home (toiletries/odds/ends) or are just looking for snacks/desserts, you'll most likely find it here! I can't forget to mention how nice everyone that worked here was, I truly appreciated their awesome customer service. If you're ever in the area,...
Read moreReview changed from 1/5 (overall) to 5/5 (overall).
Initial rating reflected an unpleasant experience with a restaurant employee. Management reached out via phone to square things away and I was happy with their outreach. I was not expecting to be contacted, frankly, so the attentiveness was a nice touch. It's good to know Chesapeake cares about customer experience and will go the extra mile to make things right.
I ordered the cheesesteak for myself, chicken wings for the wife, and tenders for our two-year-old. Everything was cooked to order and done fast and well. In the past, we've had Chesapeake's pastas, burgers, fish, and sammies. Their Reuben is probably the best in Calvert Co. Menu is American-style with Mid-Atlantic vibes and enough variety to keep things fresh. Ordering online is simple via Toast. Recommended to set up an account to collect Toast rewards and apply...
Read more