Dunkin' — Restaurant in North Carolina

This review only has one star because there was no other option. We are local, and frequent the other Dunkin Donuts establishments on the beach, with no issue. We were forgotten in the drive thru twice, along with two other customers. Took 45 minutes total, to ultimately ask for a refund. He asked us to wait to place our order, and then forgot. Then when finally arriving to the window, we were handed the wrong order and he almost forgot to collect payment. 25 minutes later, we parked and I went in to ask for a refund, and noticed our food was being prepared. Two other customers behind me also had been waiting, while they served walk in customers. This is obviously a common occurrence, as when I asked for a refund, there was no question, just a manager eventually appeared from the back. She then asked if we would like to wait for our food. The poor employee working the counter asked someone to come help, and they refused. This place is a nightmare of poor customer service and disorganization. We went across the street to Hardee’s which had double the line, and were served...

Been going to this dunkin for over two years now and I’ve had enough bad experiences to finally leave a review. The service completely tanked when it was remodeled to remove any staff/customer interaction. Today my husband and I ordered two sandwiches that were made wrong, so when we got home we had to dig the sausage and bacon out of the cheese in the sandwiches and trade. Yummy. He also had to get the attention of the staff behind the partition wall to let them know they forgot to include a coffee and a donut we ordered. And because of the remodel preventing staff from seeing customers, you basically have to shout to get assistance if you need it, all the while you hear the staff talking and giggling around the corner. Today was just another instance of ongoing horrible service. Wish literally any other coffee shop would open...

Worst Dunkin I have ever been to. The inside was closed so we had to use the drive thru to get service. Only 4 cars in line ahead of me but it still took 45 mins to order and pay. I ordered a bagel with cream cheese and an ice coffee. The “bagel” they gave me was not a bagel - it seemed as though the tried to pass off the bread they use for sandwiches as a bagel. The bread was extremely burnt and there was next to no cream cheese on it. It was absolutely disgusting. In no one would they have passed that off to me as a “bagel” if there was a short line or people were able to come into the store. They knew it would be impossible for me to come back and complain about the food and service. Absolutely terrible experience. I am normally a huge Dunkin fan, but from now on I will be thinking twice before stopping at a...