The Kickin' Chicken — Restaurant in North Charleston

I visited recently with the intention of using my Kickin’ Chicken Points to pay for my meal. However, when I went to check out, I was told I had no points available. After my last visit about a month ago, I had over $580 in points tied to my debit card (see attached photos), and now they’ve mysteriously disappeared.

It’s important to mention that these points were never linked to my phone number or email address—only to my debit card. Despite multiple employees asking me to write down my number so they could link it, it seems that step was never actually completed, so here we are….

When I explained the situation and how many points I had, the staff repeatedly asked for my phone number, which clearly wasn’t going to help. I even showed them receipts proving the high point balance, but that didn’t seem to matter.

I’m leaving this review because I was asked to leave my contact info for a manager to follow up with me yesterday—but surprise, no one has reached out. So this review stays up until I hear back. Great way to treat a loyal customer who’s spent a lot...

Extremely disappointing experience. I came in for a quick bite and drink, but I’ll never spend my money here again. The server, Maddie, took one look at my ID and claimed it was “flimsy,” then went to the back and told her manager our IDs looked fake. Who’s out here making fake IDs just to eat at Kickin’ Chicken? Be serious. The manager did try to handle it, but even admitted Maddie was already in trouble, which makes you wonder why someone with a bad attitude and poor judgment is still serving customers. As a grown woman in my 30s, it’s wild to be treated like this by a child and someone who clearly lacks professionalism and possibly has an issue serving “certain groups” of people. Kicken’ Chicken, do better. Your staff is a reflection of...

Ugh. We were so excited a KC opened so close to our house. We have tried dining in, takeout and delivery at the Bees Ferry location multiple times. There has not been one time we were not disappointed. The kitchen messes up the instructions on orders most of the time. The chicken and fries is more often overcooked than not. Naked chicken is NOT naked- it has cayenne pepper in the seasoning. The acoustics in the restaurant are AWFUL- you have to yell across the table to have a conversation. It is beyond loud. The windows are always open even when it's 1,000 degrees outside. The hosts are snarky and rude. The experiences we had at the Sam Ritt location were almost always good. I hope they open...