Taco Bell — Restaurant in North Las Vegas

Update:

SHUT THIS LOCATION DOWN PERMANENTLY!!!! I came by this location after getting of work at 10pm. When I got to the drive thru box I was told by the cashier to "Give me 5 minutes and I will help you". I confirmed the 5 minute wait time the response with attitude was "Yes 5 minutes". I was hungry so I said "OK". 15 minutes later and still no response, with a 5 car lineup behind me, making me look like the guy who can't make up his mind. UNACCEPTABLE! The manager at this store needs to be fired! This store needs to be closed. None of these employees deserve to work, they are LAZY AND CARELESS!

I guess when you redeem rewards to get free food, that means they give you small enough portions that a burrito is flat(see picture of a bean burrito). The restaurant is always dirty. The staff is terrible and doesn't look professional. There was a worker who was sagging so bad I could see his underwear completely. Zero interaction when going into the restaurant. Food is terribly portioned, zero quality control, I ordered 2 soft tacos 1 had a fresh tortilla and the other looks like it went through a toaster multiple times. Management should be ashamed...

Literally no customer service here. The Taco Bell app was charging my credit card but not generating the order to the store. I was charged twice because I tried to reorder while I was in store and even showed them the error message and notification from my bank showing the charge. They did nothing to make it right and told me that I can dispute it with the bank. I can't even order my order in store because it was an online exclusive item, so I left with nothing because I refuse to pay the ridiculous in store prices.

The previous time I was here the staff was obviously behind and one of them was intermittently yelling in a huffy manner into the store that there was a long wait because they were understaffed. I had placed my order on the mobile app before arriving, so I didn't know the wait was going to be this long. When the food finally came out 25 minutes later, there was practically no beef in my crunch...

The employees are nice, and I know this is the only taco bell with in a few miles, however the service here is extremely slow, the 4 or so times I've been to this location since it opened, it has taken over 24 min in the drive threw, and longer for the walk up.

It's faster to go to the taco bell on durago and grand Teton from my house and back than to go to this one which is just down the street.

Edit: this is the second time my food was messed up lol, they missed a whole bowl.

Ordered at 8:54, received at 9:24, came back t 9:26 and got the missing bowl at 9:38.

The employee who gave me my food was awesome, I feel that this taco bell needs to have some more experienced people for the next few weeks until the new guys get used to it.

I'm not sure what's going on, but it has been slow to get your order since they opened a few weeks ago.

The employees have been nice and friendly, I want to...