Sorrento Restaurant — Restaurant in North Providence

I have been coming for years, last night 5-30-25, I was with another couple and my husband, the other couple had a gift certificate that I gave them for Christmas, $75 certificate, the card certificate I had $75 written in pen on the back of the card which I do to all gift cards I give out, we left $175 with the gift cards included… bill was $144…We left the gift card and $100 bill in the check folder, we are outside for 5-10 mins talking before getting in our cars to leave and the waitress comes out with the check folder saying we had enough for the bill but only $6 for a tip!!! They all know me in there and I always tip well… the waitress said there was only $50 on the gift card… I said what??? I gave that gift card to this couple and I said let me see the gift card… when I looked I said “this is not the gift card we left”, the waitress insisted it was… I looked at the gift card and there was no writing on the back of $75… I kept saying this is not the card we left!!! Well I dished out another $23 to cover the tip which we had already paid for… the mystery is… “Where is the original gift card we put in the bill folder with the markings of $75???? Sad but for this reason, I WILL NEVER GO BACK TO EAT HERE AGAIN!!! It’s been bothering me all night because I just had the gift card in my hand that was put in the bill folder with the $100 bill…. Makes me wonder and sad at the same time!!!!

*THANK YOU FOR GETTING BACK TO ME!!! THE GIFT CARD I GAVE THE WAITRESS WAS PURCHASED BACK IN DECEMBER FOR A GIFT, ON THE BACK OF THE GIFT CARD I WROTE WITH A PEN $75… WHEN THE COUPLE HANDED THE GIFT CARD TO ME TO PUT WITH THE BILL I SAW MY MARKING OF $75 ON THE CARD, AND ALONG WITH THE $100 BILL WAS MORE THAN ENOUGH TO COVER THE BILL AND THE TIP, WHEN THE WAITRESS CAME OUT TO SHOW US THAT THE GIFT CARD WAS ONLY $50 , WHICH IT PROBABLY WAS, BUT THAT WAS NOT THE GIFT CARD WE LEFT!!! I KNOW FOR A FACT THAT THIS WAS NOT THE GIFT CARD I LEFT WITH THE CHECK FOR 2 REASONS: 1- THERE WAS NO $75 WRITTEN ON THE BACK OF THE GIFT CARD …2- THE GIFT CARD WE LEFT HAD NO MARKINGS ON THE FRONT BUT THE CARD SHE PRESENTED TO US HAD SOME THING IN THE TOP RIGHT CORNER OF THIS PARTICULAR CARD…. IN OUR DINNER PARTY TWO OF THE 4 PEOPLE WITNESSED WHAT THE ORIGINAL GIFT CARD LOOKED LIKE!!! THE BOTTOM LINE IS THAT THE GIFT SHE PRESENTED TO US WHEN SHE CAME RUNNING OUTSIDE IS NOT THE GIFT CARD THAT WE LEFT ON THE TABLE, THERE WAS NO $75 WRITTEN ON IT AS THE CARD WE LEFT HAD $75 WRITTEN ON THE PLASTIC GIFT CARD!!!! THAT IS WHAT DISTURBS ME THE MOST, LIKE WE WERE MADE A FOOL BECAUSE SHE KEPT INSISTING IT WAS THE CARD WE LEFT AND...

Bought many take out dinners on Easter Sunday the steak meal was terrible, looked like a very bad cut of meat, as well as uncooked, dry, tough, and had a very terrible taste, could not eat it. This meat should not of been served. Called to speak to owner about the quality of the steak. Actually stopped there while still on the phone. Was told it was my problem. Had it in the car to show him. They do not stand behind there food. This is unbelievable. Going there for years, once a week and every holiday. Food has been declining. But this, he just didn't care. Especially on a such a holy holiday. This place needs a lesson from his customers, no second chances after being a loyal customer and told it is my problem. It is your food, you are the cook, if you want to serve garbage like that expect this review. You charged top money for food, and that is what is expected. Take responsibility for a bad meal. You should be ashamed of yourself, serving meals and treating people like this. My friends told me that your place is going downhill. Wait till I tell them it hit bottom. My friends and family won't...

Went last weekend. Made a reservation a week prior. We arrived at our reservation time only to be told it would be a 20-25 minute wait. What?? The hostess then explained that she doesn't know why they take reservations since the establishment doesn't actually hold the tables. Insane. No manager standing by to apologize to the many guests who got the same news we did. Our first and last visit. I hope management learns the basics of how to operate a restaurant.

EDIT: In response to the owner's reply, I want to be clear that we left upon being told about the wait - we did not eat or drink at Sorrento. We went across the street and ate at Wine and Cheese. Also, good idea to never call a customer who left an honest, factual review "juvenile" - anyone considering Sorrento will see your response and say to themselves "Hmm, so if I have a bad experience this is how management responds?" and then they'll go elsewhere....