Golden Chick — Restaurant in North Richland Hills

I have been up working since 3am this morning. I am extremely tired and hungry. I hadn't eaten all day and wanted Golden Chick. I usually go to the one on Beach St. but I thought I would try this one because it was on my way home at around 3:45pm. Bad decision. I pulled up to the drive-thru menu and was trying to see what my husband wanted (so, I was on my phone with my windows up). Once I found out, I rolled down my window and politely said hello and that I was ready to order. I did this a few times with zero response for about a minute or two. Then I pulled around to the drive-thru window, presuming that perhaps the location wasn't open, and I saw a few workers there. I sat there at the window waiting for someone to come to the window, but I was ignored for a good 5 minutes. By that time, I was on the phone again with my husband to see if he wanted something else. The lady inside, finally, came to see what I wanted at this time. Since I was starving, I went ahead and placed my order. Got home, sat down to eat with my husband, and the first thing I noticed was that the chicken wasn't as golden as I am used to. It was over fried. Then our green beans were old, dark green and shriveled. And there were a couple of plump good ones mixed in. I ate it anyway because, as I stated earlier, I was starving. Then I bit into something hard, spit it out, and found this thing. I have no clue what it is. Almost bone...almost a hard rubber, I don't know. But, I was extremely disgusted and disappointed. I was a GM in the food industry for years prior to my current job and I know the importance of making sure the customers are taken care of, the food is kept fresh and properly made to company standards, and that the atmosphere and vibe of the employees are inviting, welcoming and friendly. I will never come to this location again. P.S. When the woman came to the window, I mentioned that I had been calling out at the menu speaker, and she responded with a smug attitude and stated that she had asked if I was ready to order when I first pulled up. I let her know that I did not hear her. And the whole exchange left me assuming that she heard me calling out at the menu and purposely ignored me. I do not usually leave bad reviews, but I felt the need to say something. $30 of my hard earned money wasted... P.S.S. The woman who tended to me did end up being kind and professional towards the middle and...

My Mom went this evening and ordered a family order of chicken tenders, mashed potatoes and gravy (family size), macaroni (family size), coleslaw (family size), and 2 roasted pieces of chicken. Once she got to the window they let her know they didn't have any macaroni and weren't making more mind you it was about 7pm nowhere near close but fine whatever just leave it off. Upon getting home (within 5 mins of the G.C.) she had chicken tenders that were not only cold but so salty, dried out, and over cooked they were ineatible, mashed potatoes that were chalky, watery "gravy" like no consistency at all, a single side of coleslaw, 2 fried pieces of chicken which she can't eat she needed the roasted for a specific reason, and no macaroni. She called to speak with a manager and ended up speaking to a woman who insisted that isn't what she ordered...everyone in the car can confirm that is exactly what she ordered. They went round and round and the woman refused to do anything to fix the order and was hung up on the fact tbey only charged her for a single serving on coleslaw which ny mom was happy to pay the difference but the woman just kept yelling on the phone about coleslaw when clearly that was not the only issue. Same evening my husband unknowingly goes by the say G.C. to get one 4 piece tenders with mashed potatoes and one 6 piece spicy tenders with mashed potatoes both with a sweet tea. He got the same cold, over cooked, over salted chicken he had to throw out and no surprise they didn't make any chicken spicy which just takes someone shaking a little seasoning on the top then again the mashed potatoes were chalky and a super weird consistency, water like "gravy", and he was told they were out of tea and not making more...its tea it takes a few mins to make and again nowhere near close. You don't expect much from fast food but come on at least make it something you can choke down and give people what they order and if a mistake is made make it right.

Unsure how you would like me to share my email with you is there an email I can respond to? I prefer not to make mine...

This location messed up on my online order and I called and the lady said the cook was gone and she would leave a note and to come back tomorrow. Well I went and showed the manager, Rosalind, my order was messed up. I showed her the receipt and I brought the wicked wings back because they didn't add any seasoning. She got an attitude and said she didn't see a note from another manager to remake the food. I told her I can't help it because neither the manager or the cook did their job but she could clearly see the wings didn't have the season therefore they weren't the wicked wings on my receipt. She remade the order and I told her instead of getting an attitude she should be apologizing because my order was wrong. She said she normally apologizes but there wasn't a note about me getting the wrong order. Huh, that doesn't make sense. I told her that she forgot my rolls and she got mad and said she wasn't giving them to me because I told her she should've apologized for my order being wrong. I asked for my money back and told her she could just have to food. She refused to give it to me. I called corporate and they said since it was a franchise the owner would call me. Well needless to say he has yet to call. DO NOT VISIT THIS LOCATION. GO TO THE ONE ON RUFE SNOW. THEY ARE MUCH NICER AND HE MANAGER THERE ACTUALLY HAS GREAT CUSTOMER...