Subway — Restaurant in North Richland Hills

I went in one morning really hungry and wanting to get the usual breakfast BMT flatbread sandwich that I enjoy eating. Every other time I have went there they have always put two egg omelettes on a footlong. However, I showed up 5 minutes after when it was supposed to be open and the door was locked closed. The grumpy looking employee came around from the counter to open it and walk back to her spot. When I ask for my usual breakfast BMT melt, she only put 1 omelette on the footlong. I pointed out that she only put one omelette on the footlong and she said yes but I cut it in half. She should be fired for not only opening the door five minutes late but also being cheap and giving me less egg on my sandwich. I won't go back to that...

I wanted to share my recent experience at your location, and unfortunately, it was very disappointing. I walked into the restaurant around 2 PM — it wasn’t busy at all, with only one customer dining — but I was not greeted or acknowledged in any way.

There were two employees present, an older gentleman and another older man, yet neither said a word or even looked my way as I stood at the counter. I felt completely ignored, as if I wasn’t even there.

This lack of basic courtesy and customer service left me irritated and frustrated. I expected a more welcoming experience, especially in an environment that wasn’t busy.

Due to this experience, I’ve decided that I will not return...

Ordered online. This was my first time to use this Subway location but order online from app often at other locations. Paid in full on app. Sandwiches were made incorrectly and some of order was missing. Returned within 5 Minutes, lights were out, doors locked. 15 min before posted closing time. So I guess I’m out of luck with the Money spent. Had to buy dinner for one kid at a different restaurant because order was wrong and half missing. There really is zero excuse when the order is LITERALLY spelled out in writing and there were zero other customers there while we waited. I would give grace if there was a verbal miscommunication or if they were slammed busy. This was...