Via Roma Event Center & Ristorante — Restaurant in North Royalton

EDIT: the lead chef invited all of us back to resolve the issue and give us a private experience with her to make up for everything that happened. All of us were pleasantly surprised and more than happy with the outcome for today, fathers day. Everything was cooked perfectly, delicious, flavorful, everyone was attentive to our needs. We got to try their new menu before anyone else and it was fantastic. Compared to the first time, this experience was above and beyond and convinced us to come back. We gave compliments to the chef, and we will be back now after this experience. Thank you for a lovely evening and taking the time to make sure your clients are happy that meant so much to us. Changed my 1 star up.

So extremely disappointed. There were 8 of us, all excited to try this heard some good things and some bad but wanted to try for ourselves. We will never be back after our first time. Everything was so expensive for very basic food. They claim it's all made in house. There's NO way it is and if it truly is, they need to do better. All of the baguettes used for any appetizer or salads were rock solid we banged them on the plates that's how hard they were. Their cheese and meat platter they do not list everything that is on the plate which they should because we were unaware blue cheese comes in it and someone in our party is highly allergic. The cocktails could be better. The 2 breads they bring our for the table one is cheese one is plain, they're not warm they're cold. They give you butter with a oil on it and a olive mix which wouldn't be bad if the bread could be spread on the bread couldn't even do that. The main courses, mine was okay was the classic bolagnase with steak, the steak was chewy and mostly fat but was cooked correctly. We had a seafood risotto that wasn't that great as well as the lobster pasta. Veak marsala says it comes with a herb pasta all it is is a what seemed like butter noodles with cilantro. Dessert was okay, but definitely not what a torte is cheesecake could've been better too. Our table was very wobbly and to make up for it they gave us more dessert which we didn't really want. When asked about the house salad, I asked if we could get Caesar and they said yes for a upcharge that upcharge turned into full price. Not acceptable you need to tell people that it is full price and not state upcharge there's a very big difference in pricing there and we wouldn't have gotten that if we would've known. We were just over the whole experience even the checks some things were put on the wrong person's check but we just wanted to leave so didn't want to wait to change it. It seems like they are trying too hard to be authentic Italian food and it clearly isn't. Even the dressing for the Caesar there's no way that was house made, tasted like from a bottle. It has a very distinct flavor when it's freshly made this wasn't it. The atmosphere is nice it's a gorgeous place but trying to constantly remind you everything is house made, pushing it made it very clear it actually isn't. Very expensive for basic dishes. Edit: my mom got food poisoning from her dish the...

Last Sunday, I had my daughter's baptism and I had the Cantina room reserved as it was perfect for my 16 people. I had reserved it, a month prior and in person, for the baptism lunch at 2pm. At the time I told the girl I talked to that I had an event, she told me that they can order from the menu themselves or I can preset the menu and I can decide that on the day of the event, not a problem. I told her I want to decorate the table (flower vases and cake table) can I come earlier and do that, she said yes and you can come the night before if you want to. She also said that the restaurant opens at 4pm but since I'm reserving for my event we can reserve the Cantina at 2pm. So the night prior to the baptism, I received a message to confirm my reservation and I did. Sunday came, event is over, we headed with the invited people for lunch at the Cantina in Via Roma. We arrived, and started bringing the stuff down (flowers, cake, souvenirs,...). I went to the room with the expectation that it's ready for us, I found it closed and locked! I went to the reception and told the employees there that I had an event reserved at the Cantina at 2pm, they looked like they didn't know anything but said let us check. They checked and said yeah we see a reservation. So they opened the room and I started setting up when one of them came to me and said we're sorry but we don't have any hot item ready, we only have brunch menu items. I told him what do you mean?! I have people invited, I have an event and everybody's hungry, what do you mean only brunch menu?! He said yeah we're sorry we didn't know, we only have breakfast food at this time, no hot items are ready in the kitchen yet as we didn't know!!! After trying to manage the situation, we ended up taking our stuff and the invited people to another restaurant that could take us last minute, and cut the cake at home because there wasn't any place there for cutting cake (not suitable for events). I was soo embarrassed from the invited people and so disappointed that the lunch didn't turn out as I planned it to be!! Update: The owner called me personally and took corrective action. He was super nice and professional and went above and beyond to fix things. We went again and everything was exceptional from atmosphere to service to food. We will...

We were here for a birthday party so we were seated in a separate room. We had a specific menu that was sent to us prior to the party and that was changed once we got to the party. The items that were changed were the caesar salad which was supposed to have parmesan crisps on it and the dessert which initially was a cannoli or cream brulee. I put the new menu in the pics. The cost was $50 per person and that did not include tax or tip. The total cost with tea or coffee was $64 per person. The caesar salad we were given was so small and had only 3 or 4 croutons on it. I wish I had taken a picture. We had 5 people at our table. Three of us ordered the braciole with potatoes scallopini. I grew up with braciole and this was nothing like my Mom made. None of us liked it. I took one bite of the meat and the potatoes and neither tasted very good. The potatoes had an odd lemony taste. And the braciole also had an odd flavor. I boxed mine up and brought it home for my husband to try. He opened the box and looked and with just the smell of it he said he would not eat it. So basically my entire meal ended up getting thrown out. 1 person ordered the chicken limon with herbed pasta. Her small piece of chicken she said tasted good but the pasta did not taste good and it was cold. The other person at our table got the pasta ragu. He said it was tasty but needed more sauce. Then came the dessert and instead of cream brulee that we initially thought we were getting they brought out belgium waffles and sfogliatelle. And No vanilla gelato was offered to us as was listed on the new menu. The desserts were not very good at all. I was very disappointed in the cost and in the food. I would not go back for dinner and I would hope no one else I know plans a birthday party here. It was not worth what we paid at all. The positive was both servers...