Shell — Restaurant in North Smithfield

Rude employees who will shut your pump off for not keeping your hand on the fuel nozzle!

I was fueling my truck with diesel which was practically empty and an employee confronted me and said I have to keep my hand on the fuel nozzle while I dispense the fuel. Mind you this pump is flowing EXTREMELY slower than normal, I have to pump over 30 gallons, and it's 25 degrees out.

I told her I am NOT keeping my hand on the nozzle, it's too cold out and your pump is flowing extremely slow. I said I will stand here and monitor the nozzle while I fuel up but I am not keeping my hand on the freezing cold nozzle.

She then proceeds to call inside to her co-worker and has the pump shut off. I told her she's being ridiculous she then threatened to call the police.

Absolutely outlandish behavior. She was clearly on some sort of personal vendetta. I have never even heard of such a thing happening to anyone else.

I will never get fuel or shop inside this store again. She should be fired.

This occurred on 1/30/25...

I went to fill up my car with $20 and $93 was deducted from my card without my authorization. That's theft!

They told me to call a number to see if it would resolve my situation.

It's not my obligation! If something was deducted that wasn't authorized, it must be returned immediately.

If the case is not resolved tomorrow, 02/16 I will be taking it...

A diesel spill was almost dry and suddenly when I parked next to the pump to fuel they run from the inside to tell me I can't use the pump because they need to clean the spill. They used kitty litter, and didn't work because as I said it was almost dry...