Wienerschnitzel — Restaurant in Norwalk

If I could I would put lower then 1 star, when we got to wienerschnitzel at 8:45pm on 7/9/21 we realized we couldn't fit through the drive through, so we decided to get down and order since the hours posted on the door stated open until 10p.m. we tried to open the door and it was locked. We saw a female blonde worker through the locked door, that was just looking at us while filling up her personal 40oz. sports bottle, but that's all she did just look at us. So we went back to our truck and called them on the phone, we told them we couldn't fit and were outside the door in hopes that we could order our food without going through the drive through, but instead the lady hesitated and said "well what do you want" instead of trying to be helpful. After that we hang up and went to another restaurant. I DO NOT RECOMMEND THIS PLACE GO SOMEWHERE ELSE TO...

I can't believe I'm having to make this post. If you expect "decent" customer service, do not come to this location. I had asked for some napkins and mustard since that wasn't in my item bag. The female attendant proceeded to hand me 2 handfuls of mustard packets and walk away. There was another worker who heard me ask once again for napkins yet looked at me and rolled his eyes without assisting me. When the male attendant decided to help with napkins, he proclaimed his female coworker was hard of hearing and that he needs to yell at her too. Seriously?!? If customers are buying food, wouldn't you think they need napkins too? Just a thought. Please retrain your employees. Also, the male attendant handed me a root beer float and said, "hears your dipped cone." Drugs might be a factor with this...

I have eaten here for many years. I like the food except during this time of Covid-19 we expect the Managers here to make sure that those taking money at the window and those cooking your food are separate people. AND most importantly that they have a mask and gloves on. My last visit here the guy who took my money had a mask around his neck without any gloves (money has a lot of germs) plus he walked back and was making the food. I asked for him to put on gloves and his mask and remake my food. I shouldn’t have to do...