This is the worst customer service I have had anywhere in a long, long time. I downloaded the app, placed my order consisting of 2 items, it remained in prep phase for 45 mins before moving. It then progressed to bake and then ready for pickup fairly quickly but the problem was the so-called "pick up window". We got in line and were 5th in line. It moved pretty good until we were 3rd. The truck at the window received obviously slow service before leaving. The car directly in front of us literally waited 6 or 7 minutes before even having a face pop out of the window and then was told her order was still 7-10 minutes from complete. The CS rep literally told her she didn't have to get out of line meanwhile here we are next and our order was ready. My wife got out to go in so lady in front recognized she should move. I pulled up. 6 minutes to get a face at window. Gave her order number and name and she came back and said it wasn't ready it "would be awhile" !!!