We placed an order through the subway app for delivery. It is delivered by Doordash. Order placed, paid for delivered minus the bottle of coke. No worries we will call and get credit…..or get them to bring the coke. Well it turned out a missing coke is a much bigger issue!!!!! Manager of subway stated I could come pick it up….I’m had it delivered for a reason….option 2…I can come and get a refund….I’m again had it delivered for a reason….. explains to the manager I can’t do either which is why I had it delivered. So I asked to have the coke credited to my card……hmmm can’t do that….there system dose not allow them to access to refund. They can leave cash at the register. So the manger asked if she could call me back so she could look into the situation. I asked what was there to look into, she said to find out why the coke was missing. Ok so the store owner called back….stated I had been given all the options they could offer. What could she do to make me happy….I said deliver the coke! She said she couldn’t because she wasn’t protected on someone else’s property. Not sure what to say to this. Then I was told that she couldn’t make me happy…..sure you can deliver the coke or credit me the money. Nope can’t do either of those….but I could reach out to doordash to have to have come and pick up the coke…(yup you guessed it for an additional delivery fee). I asked her if door dash received to the coke with order or if the it was missed at the store. She said mistakes happen, the employee missed putting it the bag. I could call door dash to credit my card. I asked for the number, I was told I could look it up on line……..hmmmmm this is customer service at its finest…..to err is human and mistakes do happen..,,.recovery is really what makes the customer experience. In this case it is an epic fail over a Coke! Sad….