McDonald's — Restaurant in Oʻahu

Fairly small order with one customized burger took way longer than it should have AND got everything wrong. The customized burger was incorrect and the other burger was also partially missing toppings, but not the ones ordered off the custom burger. They included only one pack of fries for 2 value meals.

Despite the cashier asking twice for the customization of the burger, she keyed it in incorrectly. The display on the register did not show our order, so I didn't realize that it was wrong. In a hurry, having waited over 5 minutes for the order I grabbed the bag & left the store without checking it. That will be the last time I do that!

My child was talking excitedly about the "boy" toy option and yet when she ordered her Happy Meal, the cashier keyed in the "girl" toy, then ignored her trying to get the attention of someone behind the counter who could switch it for her.

All of this and it wasn't even a busy evening! There was never a line; at most a new customer walked up as she finished with the previous customer. There was a second worker handling the packing of meals and calling out orders.

If I do go back there, I will be sure to double and triple check my receipt,...

Pretty much my go to McDonald's because it's in a good location for me. Foodland, Longs, Walmart, Sam's Club Gasoline, one area shopping place! When they have the RIGHT person at the drive thru window, traffic runs nice & smooth. It can be pretty horrendous when Foodland customers are affected. So watch your window person, they are your saving grace, just observing when I'm at McDonald's longer than necessary it's who takes the order, get it right the first time, everybody is happy! That's talking from experience, no matter what, there are two McDonald's I would never go, because they never cease to amaze me getting the...

7/29/2021 Popped in to pick up lunch for my fiance. If you walk in instead of using the drive-thru, there's only one door that's used for entering. It's the door closest to the drive-thru. I was greeted immediately and the dining area was empty with only 4 people sitting at a table. The Quarter Pounder with cheese meal was made quickly. A difference during this pandemic is that an employee makes your drink for you rather than you making it yourself. When you leave you need to use the other door that's facing the parking lot to Food and Farms. All in all, good service and...