Subway — Restaurant in Oakdale

I just stopped in at this Subway at about 6:30 on a Wednesday. I got a footlong meal deal. When it got to putting veggies on my sandwich I said "and lots of mayo". The kid said we are out of mayo! I'm like what that kind of ruins it! He didn't offer a solution, discount, or anything. At that point I should have walked away. I paid for my meal and said "just hold it here for me I'm running over to Holiday to get mayo". A sub without mayo for me is useless. Holiday graciously gave me the mayo packets for free. I got back to Subway about three minutes later. The kid gave me my food and had the nerve to say "by the way our lobby closes in about 17 minutes". Really. If you are reading this kid, figure out how to treat people. All in all, I had to rush to eat (only ate half) and couldn't have a relaxing dinner. Store was dirty too. Last time I was here was such a great experience I think I actually left a good review. Owner of you are reading this, you need better employees. Someone could have run to the store to get mayo or at least the kids could have told customers before...

Very poor experience. First visit here was average, but second visit terrible. After my first visit, I received an electronic email invitation from Subway to complete a survey for 2 free cookies.

As usual, it had me write down the code on the receipt. I took this receipt and code back to the store. Mikala refused to give me my cookies. She said they had no way to verify the code was legitimate. I stated I had the email, receipt and code. She then stated this is the policy of the Owner, that until they have a proper way to verify, you won’t receive any cookies. I was stunned. She told me to come back the next day to discuss with the Owner. Most ridiculous thing I’ve ever heard. But what is worse, was the way it was handled. No apology, nothing. Don’t appreciate the insinuation I faked a silly code for two free cookies. Any other Subway would have given the cookies and advised of the policy next time around, as a courtesy.

Go to another Subway if you want to be treated like a...

I've been a fan of Subway but a recent experience here wasn't positive. When I paid for my $9.99 sandwich I was charged $10.99. I questioned why it was different from the price on the board where I'd made my selection, and was told prices have been going up. I asked to pay the posted price, they refused. I asked to speak to a manager, they said he'd just left. When I looked for a table (around 2 p.m.) more than half were still showing remains of the lunch rush, hadn't been cleaned by any of the three staff I saw. When I used the bathroom, I noted the toilet bowl was badly stained. I almost never post a negative review, but since I can never remember a business refusing to honor their posted price I took the step of contacting the owner through the Subway's corporate website. I received a canned generic reply that made no reference to my...