Burger King — Restaurant in Ocala

On June 4th 8:07 am the drive through cashier who was not in name tag but the manager identified her as LU, took my order only asked to choose between medium and large so I asked if small was an option she said yes. She put in the wrong order number and I asked her to correct it.. when arriving at window she gave me a total and I asked her if she could confirm the order to be sure we’re both on same term she proceeded with speaking fast and rolling eyes because she was bothered that I was making sure my order was right so I took my card and drove to next window without saying thank you because I ALWAYS DO but she specifically was very rude, when arriving at the next window she then came in-front of the expediting window person and yelled did you just snatch your card multiple times and was insinuating she was going to come outside or become extremely volatile and aggressive. Mind you I have my toddler in my back seat. I stated “no, I grabbed my card from you and stated that she has no manners and drove away as fast as I could to deescalate what could have been DANGEROUS. She was a danger to the company and my life and this matter should be taken serious and she should be reprimanded. Also, after driving away, it was confirmed that I received the WRONG ORDER the same reason I was being diligent in questioning in the...

Burger King used to be one of my favorite places. I guess maybe the management has lowered their standards in regards to who works for them. This wasn't the first time I was supposed to get a toasted sandwich and it was supposed to be sourdough and instead of sourdough it's white bread. I'm very disappointed. The same thing happened to me at this Burger King as well as another Burger King in Richmond Virginia. I asked for the sandwich and it was supposed to be nice and toasted and it was supposed to be sourdough. Both times it was not sourdough, plus the bread was not toasted at all so I had to go back by the time I got home and this was in both instances. And in both instances they barely toasted it for me just enough to satisfy their thought of what needed toasting. One side was partially toasted. The point is when I go out to have food and pay for the services of somebody making it for me well you expect that it's going to be done the way that it says the restaurant is supposed to do it. But not so nowadays even Popeyes. It's just ridiculous nowadays people don't even care anymore, and it saddens my heart to see that. Thank you for the...

This was a fantastic visit. My wife and I had been craving BK for several days and finally we made it there and it happened to be the best and newest one in Ocala Florida. It gets four stars because the young gentleman at the register was seriously weeded and inexperienced so he did his best. The order was placed and we got our food. It was a late Monday evening and they didn't have a lot of people working. He got the food order correct but rang it up wrong. Basically I ordered a combo of the new brewhouse double Whopper but instead of him making it a combo he ordered everything separate. Then we had to wait forever for my wife's chicken sandwich which was ready but because he was in the weeds he had to be reminded to give it to me. All of the food was delicious and properly cooked and prepared. The lobby was clean as well as the bathrooms. The manager corrected the mistake on the ticket and gave us free ice cream cones for our trouble. The young gentleman just needs time to get better and the manager was tops so over all the experience was fantastic and plan to make this BK our go to BK for the future when we...