Subway — Restaurant in Ocoee

Just went there to order a sandwich and the lady that helped me was super unprofessional. She was very hypersensitive and argumentative. I placed my order and noticed I didn’t see the cheese I requested. She said it’s on there on the bottom we made new changes on how we make the subs and we no longer put the cheese on top. I said oh I wish I knew that because I like my cheese on top. She said it’s a new way they are doing it now and I said I was just at a subway last week and they did it how I normally get it and she said like I said it’s a new way. I just do what my manager tells me to do. Basically you have to have your sandwich made the way they want you to have it even with toppings and condiments. I said for future if you make changes you should inform the customer since some people are extremely picky and might have you remake the sub. Customers should be able to have their subs made the way they want it and she said you don’t pay my bills my manager does so I’m doing what my manager says to do. I said something about being pregnant and wanting my stuff made a certain way and she said oh I have been pregnant too and understood. Then I went to tell her how I wanted my condiments added and she said we have to do it a certain way now and I said can you just add it how are would like it and she was giving me a hard time. I finally just wanted to get out of there and tried to pay and she refused to let me pay and said it’s on her today because she upset me and I really just wanted to pay and not come back there ever again. Finally she let me pay and was still rambling on and on about what her manager wants and that’s how it will be and said I was about to make her cry which idk how. I don’t know if she was having a bad day or what the problem was but it was so awkward that I said you really need to take a deep breath and stop. I don’t want to go back and forth with you I just wanted to pay and not come back here again. After I left she locked the door behind me. I’m not sure if she was on any drugs or what was going on but that definitely wasn’t a normal interaction. I never heard of a customer not being able to order a sub the way...

Disappointing Experience at Subway on Clark Rd and Silver Star

I recently visited the Subway on Clark Rd and Silver Star with my son, and unfortunately, our experience was far from pleasant. We walked in around 9:15 AM, eager to place an order, but were met with an unwelcoming atmosphere.

There was a lady at the cash register who didn’t greet us or acknowledge our presence. After a few minutes of waiting in silence, my son politely asked to place an order. Instead of a simple acknowledgment, she responded with sarcasm, saying, "My light is not even on. If you had given me a few minutes, I would have been done." This kind of attitude is not only unprofessional but also unnecessary.

I understand that everyone has off days, but there is no excuse for speaking to customers in such a dismissive manner. We left feeling disheartened and decided to take our business to Publix instead. Customer service is crucial in any establishment, especially one that relies on patrons to support it.

I believe Subway should prioritize hiring individuals who can engage with customers in a respectful and friendly way. A simple greeting or acknowledgment can go a long way in making customers feel valued. I hope this feedback helps improve the service at this location...

Went there on 10/14/23 around 1:15pm and the young gentleman named Xavier or Zavier was very nice and accommodating. I asked him to toss my chicken in a little buffalo sauce and he did it with no problem. A simple gesture such as that goes a long way and displays excellent customer service and I truly appreciated it. The young African American lady who was working next to him that day made a slick comment about him going above and beyond stating he should not have done that for me. She stated and I quote “You don’t sell the bowl you tossed her chicken in.” She seemed to rude and to have an attitude with Xavier trying to satisfy as customer. DID NOT appreciate her, but shout out to Xavier and thank you for your service. I worked in the customer service industry for over 10 years as a waitress. If I can accommodate a guest and make something happen I do it to the best of my ability with the...