Domino's Pizza — Restaurant in Odenville

My experience here was something that has become harder and harder to find since covid began. It had become my opinion that covid is used as an excuse for people's bad behavior poor service and everything in between. But I was very pleased with my entire experience at this establishment. My family found ourselves with several hrs to kill with 8 kids ranging from 6months old to 12yrs old so we decided to grab a bite for them to eat wile we were waiting. We do not live in this area so we figured with this many kids pizza would be the one thing they could all agree on to eat so we had settled to the fact we were gonna order and let them picnic in the car due to weather situation so we were not looking forward this alone so we placed our order spoke to an actual human being who offered better deals for the size order we were making he was very helpful in so many ways. We were given a time for the order to be ready upon arriving to the location to pick the order up we learned that unlike any other dominoes I have ever visited in multiple different states they actually have a dining area so we ask if it would be OK for us to eat inside and our rather large group that took up most of their dining area was welcomed with a smile and sincere response of we would love to have you all as our dine in guest and I would like to say the entire time we were there the staff was busy taking and making back to back orders the employees showed excellent customer service with every order we witnessed them make they also seemed eager to put out a quality product in doing so all while atleast 3 different employees found a moment to speak to our family and make us feel welcomed which doesn't seem like much to most people I'm sure but since covid has hit I have been to establishments accustomed to serving this type of crowd that you couldn't pay for a smile or kind word out of any employee so for me this alone would bring me back but our food was great the entire place was clean and welcoming so I would recommend this place to anyone. Our family also made it a point to not add any extra work to their busy night so we tried to leave it ready for their next guest making sure it was left like we found it nice clean and tidy. Thanks you guys...

The review below was from two years ago but it seems a lot has changed. I just spent over $80 in the last 24 hours at the Odenville location. I didn't see an option online to pay for extra toppings on the cinnamon twists so I called to ask if they could do it. The guy did a small sound that sounded like a laugh and said "Uh, no". I seriously thought he was joking. I'm willing to pay for it if that's what it takes to order food from there that I'm paying for but he didn't even give me that option. We use to order from here atleast twice a month but I'm willing to drive an extra 30 miles to a location that will actually give me what I'm willing to pay for and that has employees that are not like who ever the guy on the phone was.

We eat Domino's atleast 2 times a month. They have a good variety of food and it's always good! Especially the cinnamon twists...you've got to try them! Since we eat here regularly my points add up to get free pizza often...I...

Poor customer care. I've spent over an hour online trying to place an order from my laptop, to phone browser, to downloading the Domino's app with no luck. States there's a problem each time connecting to this store and there's an error. Won't tell you there's an error until the end after submitting credit card info. I called 2 times to this store concerned about this. I was placed on hold for awhile (extending my time on this) and the response was "well keep trying, there's nothing we can do. Some people get thru, some don't." I wanted to use an online coupon and no luck. Store would not even try to honor anything close to it or apologize. This is unacceptable customer service. You should try to honor or come close to helping a customer especially if they've tried multiple times to give you business. Very disappointing and sad. This is our 2nd bad experience with this location now...