Domino's Pizza — Restaurant in Odessa

Similar experience as customers below. Ordered online, showed up to the store 25 minutes later and when I asked about my order they hadn't even started it yet. And not because they were busy. Left, came back another 20 minutes later, had to wait in line for another 10 minutes because the kid working the register was more interested in watching the pizzas being made than helping the line in the lobby. Finally my turn at the register, added a fountain drink to my order, paid. Tried to fill my drink and the machine wasn't working. Stood in line another 10 minutes. Finally got up to the counter again and the kid informed me that the fountain machine doesn't work 😡. Then he started to walk off again without offering my money back. Had to stop him. We worked it out. Then he went looking for my pizza. It had been on the shelf the whole time I was in the store the second time. All he had to do was take my money and give me the pizza. Management needs to be present at all times at this store. These kids working there are either confused or overwhelmed. Either way it makes for a bad experience. Cheaper and faster to just have pizza...

I order a lot from Dominos. So much that I use their app on my phone. Because I didn't have a lot of options being stuck at the motel on my 8 hour restart I needed a delivery place. DOMINOES doesn't just sell pizza. I started ordering the pasta. I tried their Italian sandwich. The app has built-in coupons. I went ahead and got a salad for my lunch the next day. I wanted a detailed review because people may not realize that they can get other food discounted and delivered and it doesn't break the bank. The sandwich was better than I thought it would be. The bread on it was made out of their crust doe which they do well. The salad was prepackaged but fresh and delicious, it made a good lunch because it was so well packaged. The pasta primavera was good except I was still hungry the portion size didn't satisfy. I do not recommend getting it in the bread bowl. To me, it doesn't taste good like that. I have tried all the crusts and go back and forth between thin and crispy and hand tossed. They are both good. Why only three Stars? Because it takes a long time to get here. Be ready to wait 1...

I am VERY displeased with the customer service of this location. While trying to place an call in order, the employee on the other side, was obviously not having a great day….when a customer has to ask an employee “why are you yelling at me?” On the phone…is when a red flag should be thrown. A customer should never have to ask an employee of any business why they are yelling at them… when we just wanted to know the deal you guys had..then to make matters worse the employee obviously got fed up with having to answer questions, that I’m more than sure she knew but just didn’t want to cooperate…she hung the phone up on me…and when I tried to call back she declined the call 7 times…I had to call from a different number to even place an order…I spoke to the manager on duty although he couldn’t give out the name of the employee…disciplinary action needs to be sought out for this employee. The lack of respect, customer service and just overall lack of decency… that she had, was beyond me. I hope she has a better day than than she had today because her attitude was completely uncalled for and...