Pizza Hut — Restaurant in Ohio

When I called my local shop to order food I was transferred to the call center, which was the first problem. Is it really necessary to have someone in another country entering pizza orders? The call center did not enter our address correctly and the door dasher could not find our house even though I responded to the dashers text with the correct address. Not sure if it was Pizza Hut or the door dasher that then cancelled our order. My husband and I called back 3 times to get our money refunded and kept getting transferred until we were exhausted with it. They never refunded our money, so they basically stole from us. Talk about taking the personal experience out of customer service. Pizza Hut has nailed that! Needless to say we will never order Pizza Hut again.

Update: Someone responded to my review stating "Thank you for reaching out to us. We sincerely apologize and we will pass your valued feedback along to our operators so they can address this issue further. Thank you!" that was a few weeks ago and I haven't heard a word from anyone, nor has our money...

I ordered the super Supreme I belive it was called.... with no pepperoni and extra cheese and sauce on 10/12/23. I paid $2.25 for extra cheese and didn't get it. Then I get there and the doors r locked. No sign on the door that says use the drive thru. But it did give hours. Go to drive thru...pay...the guy gives me the box...now I have to pull out of line to situate the pizza so that it doesn't dump all over. U know we r used to walking out, putting it on our back seat, floor or trunk. Idk..... I wasn't too impressed. I haven't had a pizza in a very long time because I'm on keto. And this was my cheat food..... only out of convenience I went to this location only because I was in the area. Never again. Based on other reviews, this place just takes ur money and u do not get what u pay for. To me that's what I...

Mom put in a order for 2 chocolate chip cookies Wednesday 20th 2025. When she first called in She had to talk to a foreign lady who to the order the went to send her to a secure line in which she was hung up on. So she called back and explained that she was hung up on. She finally placed her order and paid with my card. Then the driver brought order to the door and I gave my mom 6.00 for a tip. He then tells my mother it would be $15. Something. Mom tells the guy she already paid with a card that all she had was 6.00 for the tip. The guy carries order back out to car and calls up and asked them if she paid with a card in which he brings order back to door and gives the order to her. Long story short we aren't ordering from...