Panda Express — Restaurant in Oklahoma City

I normally don’t do reviews but with this managers response to my call. I’m doing a review. I went to Panda Express on Portland Avenue in Edmond 10/3/2025 and made an order. I wanted 2 bowls and 2 full orders and was served 4 bowls. 2 orange chickens for my kids and beef broccoli for my wife and chicken teriyaki for me. I was served 4 bowls. The beef broccoli looked old and so did everything else. It was like 9:30pm. I’m sure they were close to closing and didn’t want to make new food that would go to waist. I told the employee that the beef broccoli looked old and he finally agreed to make a new batch for me after noticing it hisself. I get home and the order of beef broccoli was filled with mostly rice and a lot of broccoli and only had 4 small pieces of beef, that my wife said was mushy (probably undercooked) she thought we had actually ate out of it it since it was such a little amount in it and the chicken teriyaki was filled with old dry noodles and had about 6 pieces of smaller chicken pieces in it. The next day I called the store and asked for the manager and he said he remembered me. I asked him if he would like to make it right and he said that he served me the best he could (the best you could ?) so he knew the quality wasn’t right, then I went to get my drink, no lids so I asked a lady for a lid. She had a bad attitude. So in other words you knew the quality wasn’t right and you could have done better. So I could tell where this was going. I said thank you for your time and bye. Never again. People I would avoid that place like the plague due to their quality standards and his attitude towards an unsatisfied customer and his attitude has definitely rubbed off to their workers....

Today around 1:00 PM, I picked up an order from Panda Express through the DoorDash app. I would like to share an unpleasant experience that, unfortunately, left a negative impression.

When I approached the counter to pick up the order, I waited for quite some time without being assisted, even though the staff was not particularly busy. They clearly saw me, but for some reason, I was ignored. I decided to approach the girl at the food station and mentioned that my order was supposed to be ready 7 minutes ago, but no one had approached me.

She walked away, returned a couple of minutes later, and abruptly threw the bag with the order onto the counter before leaving. The bag did not have a receipt or any identifying information, so I couldn’t tell if it was mine. I had to ask another employee to check what the order was. It turned out that the bag was indeed for me.

Unfortunately, such treatment leaves a bad impression of visiting your restaurant and can negatively impact the reputation of the establishment. I have always appreciated Panda Express for its delicious food and high level of service, so I was surprised by the careless attitude of the staff.

I hope you can take measures to improve the quality of service to prevent such situations from happening...

First off, the drive thru wait time has always been bad for me. One of the slowest I’ve ever experienced. The food has normally been ok but today I went and of course I had to endure another long wait. Not that big of a deal. The problem I had today was I ordered the spicy orange chicken bowl with fried rice. There were rice chunks that almost seemed to fuse together to make it almost as hard as a rock. Also some of my chicken was too hard and I had to discard everything. I don’t mind having to wait in line a little extra if my food is good quality but this experience literally left me with a bad taste in my mouth. Will...