WHATEVER YOU DO, DO NOT ORDER FROM HERE. They took an hour to deliver the food, and I'm only 2 miles from the location. I ordered the beef w/ broccoli and they brought me chicken with broccoli. When I called and asked them to correct it, my options were 2 free egg rolls next time, or wait another HOUR for them to bring me my correct food. When I demanded a refund, they told me no. They said I needed to wait 15 min to speak w/ a manager. So I said okay. I waited about 15 minutes and called back, the lady that answered the phone(same lady I spoke to the first time) told me I needed to wait another 10 minutes. I told her at this point, I would just like them to send me the correct food. She said no, manager will call you back. I asked her to please listen to me, that all I wanted was the food to be corrected. She said no, wait for manager and hung up on me! At this point I was very very upset. Then about 5 minutes later the 'manager' (same lady I've spoken with twice now) called back and said she has my food on its way. That I need to give back the chicken and broccoli, to get the beef & broccoli. When my food arrived ten minutes later a different young girl was very apologetic and asked why I was giving back the chicken and broccoli? I told her it was because your manager screamed at me and told me too. She said I'm so sorry, she's stupid. WOW. I'd rather starve than ever order from here again. Just...
Read moreEase of Online Ordering - 5 out of 5 stars Delivery - 1.5 out of 5 stars (nice driver, took almost double the estimated delivery time) Food Taste/Quality - Eh. 2 out of 5 stars Order again? - NO
I placed an order online, which was very easy and straight-forward. About 3 minutes later, I got a phone call saying that they were out of an appetizer and did I want something else instead. I said "No. Just take it off." No big deal. It happens. The estimated delivery time was 45 mins later (I ordered more than $40 of food, so not a big deal). An hour and fifteen minutes after the order was placed, the gentleman arrived. He was very nice and polite. The order still had the appetizer on it that should have been taken off. He gave me the difference in cash, which was fine. I open the bag and saw I was missing an order of crab rangoon. The only reason I didn't call and complain again was because the gentleman handed us a 2L of soda that we did not order. So, all total, I was shorted ~$3. It's not worth it for me to complain. As for the food, some of it was cold and lacked flavor. The fried items were not crispy. My sister liked her chicken egg foo yong, but I've had better sesame chicken (not crispy and the sauce was thin without much flavor). All in all, everything was average and I did not receive everything I ordered. I will not order from this restaurant in the future,...
Read moreI used there online ordering and was happy to see so many differnet things. I placed my order around 6 used to option to get it at a certin time i picked 7 so i could finish what i was doing. Its now almost 8 no food. I just got off the phone with them they were rude. I was calling for 15 mins before someone answered the phone. They told me 5 to 10 more mins so hopefully it will come soon but by now am so hungry that i could have made dinner by now. Also the food better be the best food i have eaten ever. If this wait is normal i will not be ordering again. just got my food a little before 8. its ok its warm not hot i know its january but it should not be cold a few mins after i start eatting. i got general tos shrimp an egg roll, rice, hot and sour soup and soda. the cons of the food didnt know the soup had tofu in it since theres not discription. shrimp is pretty good would be better if hot and had more sauce. the egg roll is mostly cabbage hardly any other vegggies or shrimp in it. i cant eat my rice its mushy and just a gross. and since there was not way to choose a soda i put in the notes that i wanted sprite or serra mist. they sent dr pepper neither my husband or i drink it so its a waste. and the only reason i added the soda was to get it to 15 dollars for delivery. i feel like i should have kept my 20 bucks and...
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