Wingstop — Restaurant in Omaha

In a day and age where customer service is failing, food quality is dropping, and cleanliness is a remnant of the past, Wingstop stands in the face of adversity. After a long week of work all a man needs is a good meal and good nights sleep. I ordered through their mobile app with ease, able to find the best deal they had, have it ordered and picked up within 20 minutes. When walking in I was promptly greeted with a warm smile and an inquiry about what I needed assistance with. I told the employee I was here for my pickup order, but arrived early so it was no rush to have it out. They made my order their top priority and had it ready within minutes, far sooner than the time listed on their app! Their lobby was clean, chairs pushed in neat, and all customers inside were enjoying the environment and food being offered! There was a range of condiments at their soda station which was clean and in good order. The food was fantastic! Hot, fresh, and filling! This location is no joke, they deserve recognition, as well as...

Yikes, the bad reviews of this location are very accurate. I should have known it wasn't going to be a good experience when I walked in and the guy at the counter wouldn't acknowledge me. I had to flag him down and ask him if I could place my order. I ordered 10 wings, that's it. He didn't mention the wait time until after I paid. I left and came back and they hadn't started my order, so I just wanted to cancel it and get a refund because I couldn't wait that long. He told me he was unable to do that. He's going to leave a note for a manager to refund me in 2-4 days. His customer service was absolutely terrible. One of the girls working was on her personal cell phone and then prepping food without washing her hands in between which I found gross. I love other Wing Stop locations, probably won't go back to...

This place needs to either train their employees better or get a new manager. You order pickup you wait 30 minutes longer than what says. But here is the kicker, it’s always cold. It’s like they bag up your fires and let them get sit in a bad to get cold and soggy and then put your wings in 30 minutes later after you’ve already been waiting 30 minutes. Happens everytime. Fries are soggy and not even warm they’re flat out cold.

So if you don’t mind waiting 30 to more minutes after your pickup time and want cold fries then it’s not bad place. I just think if they had more trained employees and more staff that know what they’re doing then this place would get...