I unfortunately had the misfortune of having an argument over poorly made sandwiches that I ordered online and wanted a justification of why there was no love placed in the making of them. Apart from the manager (or what appeared to be the manager), berating us and telling us that they were following subway standards, it did not make me feel as if we were being heard. When showing them the sandwiches and him rummaging his fingers to "show me" where the meat and the limited vegetables (I ordered more of everything) I felt as if there was no winning this argument. He offered a solution by only making me a 6 inch complementary sandwich instead of my footlong that I left untouched. I told him it wasn't about that but the standard. He eventually had enough and told his staff to make me the sandwiches and to forbid us from coming to this location ever again.
I normally never leave a negative review but I also have never been told that I was forbidden to set foot in a...
Read moreGreat location but I had a friend 6 months ago become very sick after eating a turkey sandwich. 3 months ago my husband became I'll after eating the cold cut sandwich, nsusea/diarrhea & vomiting for 24 hrs! Then another friend if mine ate there last Tuesday and also became I'll for 24 hrs with the same illness as my husband. Bad management, employees are not trained very well, talking, laughing at each other while talking on their cell phones, it actually feels like "you the customer" are interrupting their personal space. Unclean dining area not to mention the restrooms. Dirty, sticky area around the self serve beverage fountain with straw papers all over. This is a mega germ factory. I will be sending this complaint to Subway Corporate office along with a copy to the Health Department. I don't know who the manager of this location (N. Mountain Ave. Ontario) is but "you certainly need to clean...
Read moreI would give 0 stars if I could.
Ooooooh boy if you come here make sure you're okay with getting Covid, or some other disease. One of the employees here touched dollar bills with her bare hands and got angry because my mom asked her to wash her hands before she touched our food... you know, dollar bills, which are carry more germs than toilet seats. She then pretends to "wash" her hands without soap. Real aggressive tone too as she threw food onto the sandwich. The sandwich was for my dad who has cancer and we're careful about him catching any diseases. I understand customer service can be hard, but washing your hands is common decency, no? Wash your hands...
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