Gigi's Cupcakes — Restaurant in Opelika

Worst service I have ever received in my life. The lady taking my order not only rushed me to order but when I asked about a rewards program she added some others person's number to my receipt I photo proof. Then made me wait thirty minutes for a refund I never received for the cupcakes which I never got by the way. Because longer wanted them due to the ride behavior I got. Then I talked to the manager a ever bigger mistake because she never even listen to me. Mind you it was hot and I seven months pregnant. So all this stresso was not needed at all. I will Never visit this location ever again. Period!!!! And I wish I could give this place not one Star at all. Like I said before I will never be back again and I wasn't given a full refund. Take it how you want but I have a video of the whole interaction. It wasn't my rewards you used once again. I don't wanna make it an issue but I can post it to your Facebook page. So like I said I still didn't get ALL my money back Period and no I will never come again. And I posted the whole thing multiple times in different groups so no one will have to deal with your...

Recently, I placed an order online directly through the Gigi website for a delivery, I needed to reschedule the delivery due to the recipient falling ill. I called the store 8 times during the duration of 1pm- 1:30pm with no answer and decided it had to be resolved that day due to the delivery going out tomorrow. Once at the store, I was met with a multitude of excuses such as the manager stating she needed to pick up her kids, they have a big delivery for a sorority, and maybe the employee’s were busy on the line with someone else. They were unable to accommodate my needs and told me I would be refunded but I would have to go back online to order because they also cannot place delivery orders in store. Although, they offered to help me reorder it on my phone I found that comment insignificant considering that's how I ordered the first time. I found this entire situation unprofessional and down right ridiculous. My biggest issue being I had to go out of my way to get information that could have been given...

All I can say is "THE BRAND RECOGNITION OF GIGI'S CUPCAKES IS ALL IT TAKES TO HAVE EVERYONE'S EYES ON THE BAG AND EVERYONE'S MOUTH WATERING FOR A BITE" hoping they will be offered a small piece of heaven. LOL I bought 24 mini cupcakes to hand out to the teachers as a kind thank you gesture for all the hard work and dedication for teaching our young children each and every day. A small token of one parents appreciation, that's it. But teachers and staff I've never met where wanting one as well. Not one single teacher said no thank you Im on a diet or I can't have sugar lol no excuses whatsoever they all know that GIGI's uses only the freshest and finest ingredients when preparing the sweet confections and each item is made fresh each and every day. Which speaks volumes about a company in a small college town. So thank you GiGi's Cupcakes for making my child's and the teacher's lol last day of school a...