Subway — Restaurant in Orange

I placed an order online to be picked up at this location. When I got there the lady who claimed she was manager told me that they didn’t have the order in the system. I showed her my confirmation number and she verified that it was the correct store. She then told me that she wasn’t going to make my sandwich because they didn’t receive the payment. I showed her again where it stated the order was confirmed, paid for, and was ready to be picked up. She then call the owner of the store who told her not to make my sandwich. I never felt so racially profiled in my entire life. I had asked her if she can just make me the sandwich even tho it was showing in the system and she refused. I will be in contact with corporate because how are you the manager of the store and refuse to serve a guest who CLEARLY PAID for their food. I will never step foot in this location ever again. Not to mention about two hours later I received an email stating my order was canceled so how come it wasn’t in the system but somehow it got canceled after I received confirmation it was received and ready to be picked up? Worst customer...

1st time going to this Subway location since many Subways in my area closed. Previously went to different Subway closer to my home & wasn't satisfied with quality freshness of toppings, speed & friendliness of staff. At this location immediately upon entering we were greeted by staff & management, even as they were finishing up with current customers. Restaurant is modern, EXTREMELY clean had plenty of available seating along with a small sitting area with couchs, chair & television. Subs meats & toppings were fresh & generously applied. The young lady who prepared our Subs was friendly, efficient & made the most beautiful delicious Subs. This location has a drive thru along with a extensive menu of breakfast foods, subs, pizza,...

If I could give zero stars I would, the customer service here from the MANAGERS is horrible. I came in with a coupon and the worker that was serving me was great, she was willing to take the coupon. Upon hearing that I had a coupon the manager came up and told me he would take it this time but the coupons are for cold sandwiches only. I read the fine print on the coupons I had and they don’t say cold sandwiches only as well as the coupon has pictures of both hot and cold sandwiches. The manager then proceeds to check what kind of sandwich I had because he wanted to charge me for every last thing due to me having a coupon. I wasn’t looking to get anything free. I will never spend my money at this...