My family planned a get together at Cousino's for roughly 35-40 people, called at least a day in advance to give them a heads up. They began arriving at 5pm. I was one that didn't get off work until 6pm, I called my family at 6:15 and to get things moving I gave my mom my order over the phone because they said the waitress was waiting til everyone arrived to take orders. I arrived at 6:45 and orders had not been taken. No one take our orders for food until after 7:15. From that point it took almost 2hrs for our party to get our dinners. I blame the evening solely on the management staff's ability to prepare for the evening. It was prom night and they knew in advance they had large parties coming in. We had over 30 family members and 1 server and that server had other tables at the same time. When I worked as a server in a nice restaurant if a party had more than 10 guest it was always 2 servers because customer service was a priority. In this case, 1 server with over 30 people at 2 tables and still working other tables in her section, management set her up for failure! If they were short staffed or were extremely busy then a manager should have been helping from the start, but they weren't around either. Keep in mind our party consisted of families with multiple children all under the age of 10 and at least 6 kids under 4yrs old. Image how happy hungry kids are and then image how happy their parents were when trying to deal with unhappy hungry tired children. When the food did come steaks were over cooked, my burger ordered Medium was dry as can be, and most of the family asked for to go boxes because they were so fed up with the situation and wanted to leave immediately or because the children needed to go. Even when the people that did stay and eat started our meals, the server was so frustrated she avoided the table and never came thru to ask how our food was because frankly my burger would have went back as well as a few steaks because of being over cooked. We had planned on getting a large family photo of everyone because we had a few family members in from California that we only see once every few years, that family photo did not take place because people left because of poor service and inconsideration on the part of Cousinos. FAIL! When our family representative talked with the owner, he received nothing but excuses and when I say NOTHING I mean absolutely nothing but excuses and a generic apology that seemed more like a slap in the face. I feel horrible for our server because she was set up for failure to start. Not to mention there was a party of 10 that sat down around 6pm and were served, ate, and checked out by 8pm... Complete and utter FAIL Cousino's!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!