Dutch Bros Coffee — Restaurant in Oregon

Normally DB is pretty good and the people are great. I went to this location yesterday and there was a "walk up" in front me. His large dog was standing up in the drive through window getting treats and "pets" the whole time, while they talked for at least 10 min after the customer has his order (I'm all for being friendly and good customer service, but...) I had to ask the barista to clean his hands before making my coffee. Then my drink wasn't correct (vanilla mocha, extra shot, half extra sweet). Really no biggie, it happens, and when I asked about it because my drink was super bitter he 'TOLD' me that I ordered half sweet, but he could give me a cup with more sweetener and I could fix my drink... in my car!... what? He did end up replacing it it but apparently it was a pretty big inconvenience for him, even thought nobody else was there. Don't think...

West main dutch bros is the best! I go there everyday and have been for several years. They are all super nice and know my name and drinks! They take the time to get to know you but aren't rude and don't make customers wait because they are talking to someone for a long time like a lot of other stands I've been to. They've always been super respectful, professional and kind. I've never had a bad experience at the west main stand. And it's very very rare that my drink isn't perfect! I would recommend this stand over all other stands and I've been to a lot of different stands! Then I found west main and found my stand! Lilly is an amazing person! They all are, but Lilly and andrea and Annalise are my...

I often stop at store number OR3008, 2809 West Main but today I was treating my entire staff to a morning drink. Employee John Paul was amazing. The order was for 18 drinks all large and some blended. They completed my order in a timely manner, got the order absolutely correct and delivered them to my car. At all times John Paul and the team was positive, professional and worked in sync to get this done while cars were starting to line up. I witnessed 2 team members in line to purchase their own drinks, park their cars, grab aprons and helped with the rush. They both said "this is my store and they need me". 5 stars for a great team! Thank you John Paul...