Dunkin' — Restaurant in Orland Township

I will never go to this location again. They charged me one dollar more for less ice, not more ice! That is ridiculous and then the guy had the nerve to say that all the Dunkin’ Donuts are charging one dollar more for LESS ice and he couldn’t really explain why. It’s not like I was asking for more. I went to a couple other Dunkin’ Donuts, and that is simply not true. He lied. He said the rest are charging more for less ice.. Huge rip off and will never go there again! If you want less of something you have to pay for it there??? I understand if you want more of something that there would be an up charge, but they were really rude there and I had to pay more for something that I really shouldn’t have had to. Completely asinine especially when something is too cold and affects your teeth....

Come here if you never want a correct order!! Each worker I've encountered on the night shift has never gotten my order right. I recently ordered two coffees with french vanilla, one coffee spiced pumpkin, and one iced latte. When she handed me the drinks, all four were iced. I told her that I wanted HOT coffee for the two french vanilla and one pumpkin spice and she looked at me dumbfounded and said, "I'm sorry, I don't know what you mean... We don't have that here." I responded, "You mean to tell me you don't have hot french vanilla roast coffee, the stuff I buy in packages all the time from the store?" She just stared at me and told me that she didn't understand exactly what I wanted and that this location did not carry what I wanted. WHAT DUNKIN DONUTS DOESN'T HAVE...

I've come here on and off throughout the years but I've recently moved and now live in orland. I used to go to the one in Tinley because most other locations were not great in my opinion. I know lots are supposed to be made every 20 mins or so but they aren't usually.

However, this location In orland is hands down the best spot I've been to in years! I've gone 4 times this week and have nothing but great experiences. I thought it was just the night shift but nope, came at noon the other day and coffee was hot and actually tastes like fresh coffee. Got a iced coffee at 2 am and it was best iced coffee I've had in years. Whatever this place is doing, please keep it up. You guys are the gold...