Florida Tap Room — Restaurant in Orlando

Before I could even walk in the door, I could tell that this place was a joke.

I was going to meet some friends at this location, I had not been so I went as is. As it was me in a sleeveless shirt with shorts (this is Florida). I was "greeted" at the door by a "gentlemen" who just pointed to some tiny text on the bottom of a Bud Light sign and said "You don't have a different shirt with ya do ya?". Didn't even have the decency or up bringing to look me in the eye or anything. Then just slumped back into the bar without a single customer service basic of "Sorry guys, its policy." or even a "Sorry guys, have a good night.". After that I definitely didn't want to go to my house and grab another shirt. Why would I want to go to a place that is rude to you before you even walk in the door?

I get in my car and decide that I am not gonna let that slide. Long story short, I call and got a girl on the phone who must have just started because she seemed to have no idea what was going on in the bar at all. I then realized she didn't even know this guy existed so I hung up. I then was going to call back to get her name just as a reference, if I wanted to call back the next day. I call back and the "gentlemen" from earlier named Alex answered the phone. Already with an attitude because I am sure they thought it would be me. After explaining to him in an extremely calm voice how just saying "sorry" at the end of what he said could have made it to where I wanted to actually come back. Also how he just made it so me and my friends would probably not go there at all. After all of my explaining and giving advice from many MANY years of business management and business ownership, he simply didnt get it. Much like a child argues a point he clearly knows nothing about, he proceeds to tell me that he was in no way rude or in the wrong. Then all I said was "All it would have taken would have been a quick, Sorry its our policy or Sorry guys, he rebuttals ... "Do you need an explanation?"

To that I said "Why in the Hell would I need an explanation? I would, however, like some respect." He laughed and proceeded to be one of the proudest members of the Dbag Club until I finally told him to have a good night and hung up.

This is not a good person to have dealing with any kind of customer at all. He does nothing but create a situation where there would never had been one in the first place, had he known basics. The fact that he said it is a family owned business I hope that there is someone above him that doesn't share his sunny disposition and is able to speak to someone with an ounce of...

I’ve been ur client for almost a year and I spend literally 50-100 a night 5-6 days a week. I have bought so many of my friends there and I’m a kind hearted person: I’ve always had an amazing relationship with ur staff and never been incoherent to where I’ve never paid my tab as I always leave my card. Today the woman with glasses was extremely unprofessional and rude and charged me for a tab from months ago for 12 dollars and I honestly know I spend hundreds there a night, I’ve decided to boycott tryout establishment and along with 25-30 other of my friends will never revisit this place where multiple times ur staff thinks we are drunk and try to charge us for stuff we didn’t do. I’m very connected in this area. I made Tap my home but today I will make sure everyone of those 50-60 people I brought there never come again. Your staff is shameful and I will never walk thru your doors again and neither will anyone of those hundreds I helped bring in: your...

Soooo... Robert Gordon, when you asked if the kitchen was open and was told there's no kitchen here, then huffed that "your website says you have a kitchen " and were told "we don't have a website.," did it occur to you that you might have your parties muddled? A little critical analysis might have led to the discovery that you looked up "The Tap Room at Dubsdred" in College Park, which, in fact, has a wonderful kitchen. "Florida Tap Room in Metro West", located, surprisingly, in Metro West, has been a neighborhood staple for 20 years (never had a kitchen). Yes, I was sitting next to you. The "lady bartender" was neither "snotty " nor unpleasant in any way. Thank you for promptly leaving, and Jessica thanks you for...