Arby's — Restaurant in Oro Valley

Good Help is soooooooo hard to find!!!!!!! Just say NO to incompetence!!!!!!!!

So I'm working out at Saddle Brookk Ranch out in Oracle, AZ with a member of my crew, installing a fireplace, mantel and installing the customer's TV above the new fireplace. After spending the morning on a wd goose chase for material, we decided to grab some lunch on our way back to our customers location. So on our way back from Oro Valley, we stopped at Arby's. We drove through the drive-thru and ordered two combo meals. I always order my Diet Coke without ice, because I don't like watered down soda, when the Ice melts. Sounds like a simple enough request, doesn't it. So when we pulled up to the drive-thru window to pay for our order, get our food, and get back to work. When we arrived at the window, a male staff member took my credit card for payment and gave us our drinks. Except they ignored my request of no ice. So he took my drink back, to make it without ice. He hands my soda back, but with about two inches of form on top. The form settles and now it's a medium soda in a large size cup. We request a full soda, and the male took the soda back yet again. He finally returns the soda and our food, so we head back to our customer's house to enjoy our lunch and resume our work day. I finally take a drink of my soda, except that it's Regular Coke instead of Diet Coke. Three chances to get something as simple as as soda right, and all three times this male employee got it wrong, time after time, after time. In baseball, that would be strike three and he'd be out! If Arby's can't seem to hire employees who can do something as simple as a soda correct, how can you trust them to keep harmful things out of your food in the midst of a...

Would give zero stars if I could! Having read the other 20 reviews about this Arby’s it is clear there are huge problems. Me and my wife walk in I went to sit down to order from my phone, not knowing they do not allow online orders. So they do not have to participate in any of the deals that are on the app. However, they do allow online orders from 3rd party deliveries. My wife asked for the code and the rude manager told her the bathroom is only for paying customers. That after we paid she could get the code. What a terrible first impression and such a poor business model. I order, my wife gets the code and we get our food. My order was wrong but I had no time to deal with it so I just ate it. While eating the manager was barking orders and corrections to his staff. Poor managers bully rather than train! I spoke to the manager about the bathroom situation on our way out, he was both rude and dismissive. Managers who cannot hear their customers concerns will soon not have any customers to be concerned about. I love Arby’s but I will never stop at this one again. The place does look new and was clean. The young man who took our order was also very kind...

Came in two weeks ago ask for a number with a small drink had my card in hand he ran it and charge me just for the sandwich no drink or fries when I asked for a number. He ran my card and this time paid way more. Stopped by yesterday same exact thing this time told him forget it his name was Robert just kept my sandwich as I sat down Robert kept talking about all the women that kept going to the drive-thru about how hot they were or not even when he made eye contact I figured he thought he would have relized he made a mistake about talking about women that way nope he continued. Stopped in again today different guy behind the counter no name tag tried to give me the exact same play with the whole menu thing and the number try to get my card twice everybody that came in with cash and they asked for a number they got the number you coming with a card in hand they're going to turn around and charge you just for the sandwich and say they thought you just meant the sandwich and then want you to pay separately for the drink and Fry's which will come out to a lot...