Chipotle Mexican Grill — Restaurant in Overland Park

Updated review: I hadn’t been to this location for years. 6 years ago I gave them a good review but my old review didn’t match the experience I had tonight. First, I walked in, and no one said a word. Pretty sure they use to greet customers. If that would have been the only issue I wouldn’t have felt like updating this review but that was only the beginning. Everything seemed okay until I got home. I held the handles of my bag and started to carry it up my sidewalk when suddenly the whole bottom of the bag ripped out and everything fell out in the ground. Fortunately the lids were on tight so no food spilled out of the containers. As I picked up the containers, I found that the containers bottoms were soaked and felt like they would fall apart any second. I managed to get the food inside and dumped the bowls into my own bowls so my family could eat them. That wasn’t great but then I was told to bring a knife to cut the guacamole. I assumed there was a small chunk that just hadn’t gotten smashed all the way but unfortunately, that wasn’t the case. I stuck the knife in and struggled to cut the chunk which I discovered was an entire half of an avocado (pictured below). The last issue came when my husband dipped into the queso and his chip hit something hard. It wasn’t anything gross…just a stray bite of steak? that shouldn’t have been in there. It’s been a while since I’ve eaten at chipotle so I’m not sure if the portion sizes have been drastically reduced always or if it was just this restaurant but our servings were about half the size of the ones I use to get from Chipotle. The bowls were made up of about 90-95% rice with the other ingredients being the remaining 5-10% of the bowl. Overall, it was a terrible experience and I’m so sad to find this location has gone so far from the wailing it had before. I feel like the whole avocado sounds like something someone would make up but I promise, I didn’t make it up! It seems almost like a prank or an angry employee.

First review: Had an online order and showed up two minutes before pickup to find that they hadn't even started it. The cashier gave me a free drink and the manager got people from the back and they managed to get the entire 5 person order done only a couple minutes later then the original pickup time. They also...

I ordered a pickup from this location recently because it happened to be the closest location on the Chipotle app. Never making that mistake again. The app didn't specify it was inside the mall at all and really didn't specify it was at the food court. The food was not that great when compared to other Chipotle locations. Everything was just kind of weird tasting. Also, they were out of chips. This was not specified on the app (which is a thing I know can be done). I checked my order before I left and noticed this so I approached the counter to ask about it. The suggestion they gave was "go to another location and have them get you chips." Seriously? How was this not an instant refund? At least for that item. The staff here don't have good customer service skills. Just go to another...

Chipotle opened at 10:30 am. I ordered in person at 12:30 PM. They said that they were out of cheese. There was clearly cheese visible. I was told that cheese was being reserved to make quesadillas and kids meal. So I asked for clarification, you will not give me cheese on an order that is literally being fulfilled because you were holding it for a potential future order. The man said yes & made no attempt to go to get any cheese out of the refrigerator. So you opened two hours ago with 51/2 hrs left to be opened and you will not serve a customer whose standing in front of you because the cheese is on reserve??? Blew my mind! Horrible service &...