MAD Eats — Restaurant in Owasso

My family had perhaps our most disappointing dining experience to date at Mad Eats last night. It was my son's 12th birthday and the ONLY place he wanted to go was Mad Eats. Unfortunately, we weren't able to go until after his brother's football scrimmage ended. We knew it would be tight with a closing time of 8:00pm on a Tuesday, but we made it to the hostess stand by 7:40. She was busy cleaning the entry when we arrived, which is fine and to be expected. She eventually made her way to the hostess stand to greet us. I told her we had a party of 7. Her response? A stern “sorry, we close in 20 minutes." She was turning us away; I was shocked! The place wasn't empty, either. I counted at least 3 other tables with people eating or still waiting on food. There were 2 or 3 servers plus a trainee standing around the bar talking alongside a bartender and another trainee. My husband and I routinely sneak in for a late dinner at Smoke next door and often don’t get there until 7:30 or 7:40 (they also close at 8:00pm during the week). We sit at the bar and are never, ever shooed out. We are always told we are welcome, that there's plenty of work to be done long after the kitchen closes, they're happy to serve us, etc. The staff at Mad Eats did not provide the level of service we are used to from these restaurants and I was completely caught off guard by her response, so I clarified: "Are you saying we aren't able to eat dinner here?" She went to ask another employee, then returned to collect menus and take as to a table. "Thank you so much! I know it's close to closing, and we promise to be quick. It's my son's birthday and this is the soonest we could get here." No response, no facial expression, just a flat and frustrated demeanor. That's when we should have cut our losses and left because it didn't end there.

Our server was fine. We ordered quickly and thanked him over and over. We had no issues with our food or drinks whatsoever. My husband said his Bloody Mary was genuinely amazing, maybe even the best he's had. I told our server it was my son's birthday. No response. No "Happy Birthday!" or even a smile. Just.... nothing. The other tables were still there and our food arrived right at 8:00. At that point, the staff made it clear that it was officially closing time and we were no longer welcome in the restaurant. By 8:15, the televisions were off. By 8:20, the Mad Eats sign was turned off. Half of the lights in the restaurant were already turned off as we signed our ticket at 8:25.

The atmosphere and the milkshakes are what we love most about Mad Eats, but this experience left such a bad taste in my mouth that I may never go back. I know we were "those people.” We acknowledged it and we hustled. We didn't even order a milkshake, to my son's disappointment, because we knew we were going to be the last ones there (but not by much!).

To the staff: many of you are young and learning what it means to serve customers. Some tables will be awesome, some will frustrate you, and some will have unfortunate timing. We all have bad days and there's grace for that. But at the end of the day, restaurant work is hospitality work. You have an opportunity to create an experience for your patrons, and the way you make them feel has the potential to outshine the food you serve. Don't be clock watchers. If you have paying customers in your restaurant, leave the lights on and keep the ambiance until they leave... even if it’s after the kitchen is closed. If you want to turn off lights and lock doors right at closing time, go...

Mad Eats Owasso, Oklahoma: my first time experience !

If you're in Owasso, Oklahoma, and looking for a dining experience that hits all the right notes, look no further than Mad Eats! I recently had the pleasure of dining there, and let me tell you, it was nothing short of amazing. Here’s why you should definitely check this place out:

1. Friendly Staff: From the moment you walk through the doors, you're greeted with warm smiles and friendly faces. The staff at Mad Eats go above and beyond to make you feel welcome and attended to. Their genuine hospitality makes you feel right at home, creating a wonderful atmosphere for a meal.

2. Clean Facility: Cleanliness is a top priority at Mad Eats, and it shows. The dining area is spotless, the tables are well-maintained, and everything is orderly. It's evident that they take great pride in their establishment, ensuring a pleasant dining environment for all their guests.

3. No Wait to Sit: One of the best parts of my visit was that there was no wait to be seated. Despite the restaurant being fairly busy, the efficient staff managed to find us a table immediately. It’s always a plus to get seated right away, especially when you're hungry!

4. Large Portions: If you love generous servings, Mad Eats is the place for you. The portions are impressively large, ensuring that you get great value for your money. Whether you're a big eater or just love having leftovers, you'll leave more than satisfied.

5. Clean Restrooms: A clean restroom is often a good indicator of the overall hygiene of a restaurant, and Mad Eats passes this test with flying colors. The restrooms were impeccably clean and well-stocked, providing a positive and comfortable experience.

6. Fast Cooked Food: Despite the large portions and seemingly complex dishes, the food comes out fast! The kitchen staff at Mad Eats are efficient and skilled, ensuring that you don’t have to wait long to enjoy your meal.

7. Great Tasting Food: Last but certainly not least, the food at Mad Eats is simply delicious. Every dish is packed with flavor and cooked to perfection. From appetizers to desserts, each bite is a testament to their culinary expertise. My personal favorites included the savory burgers and the decadent desserts.

In summary, Mad Eats in Owasso, Oklahoma, offers an exceptional dining experience. With friendly staff, a clean and welcoming facility, no wait times, large portions, spotless restrooms, fast service, and, most importantly, mouth-watering food, it’s a must-visit spot. Don’t miss out on this hidden gem – your taste buds...

Great waitress, bad experience. My boyfriend and I came to have our birthday lunch and sad to say we won't be coming back any time soon. We were torn between this restaurant and the next door restaurant. We chose this one because looking through the window we thought it looked like a nice old fashioned dinner. It wasn't. Apparently it's suppose to be a modern dinner. Looking at the inside and seeing the decorations it definitely does not look or feel modern. But the music. It was loud and like alteralternative rock music. It didnt match the atmosphere at all. And then the food... we ordered the chicken sliders and the chicken was okay but the biscuits were burnt and crumbly. And then we couldn't decide what to order because the menu was small and had some rather odd options. They even had some Chinese type of food. The menu didnt fit the restaurant at all, if the restaurant was supposed to be an old timey diner or a modern dinner the food didn't fit. We ended up getting the double cheese burger because nothing else honestly looked good and I mean I thought you couldn't mess up a burger. However they tasted un seasoned and you could clearly tell that the pattys were frozen. I worked at sonic for a little while and honestly the burger pattys looked the exact same. Also he ordered the cole slaw and it was dreadful. I'm sorry but the food and the atmosphere was the biggest let down and that's sad. It was poor cooked and not good quality.

Edit: Changing my review from 1 star to 4 stars. I've been back a couple of times, and it's gotten a lot better. The food is a bit more expensive than I personally think it's worth but it's gotten...