New England Pizza — Restaurant in Oxford

I would like to formalize my extreme displeasure at the service (or lack of service to be more accurate) regarding my family's New England Pizza at Veranda order placed online through Slice last Monday 12/23/2024. Part of that order was supposed to include a quantity of four/4 of the Chicken Fingers coated in Buffalo Sauce (costing $40.40 plus tax), but when the order arrived, the Chicken Fingers were plain, not coated at all, and only included one very small cup the size of my thumb with some buffalo sauce on the side, not anywhere near enough to coat even one/1 order of Chicken Tenders, nevermind the four/4 that we ordered.

When I called New England Pizza to request that they provide the Chicken Fingers coated in Buffalo Sauce as requested, a very rude older-sounding man with an accent answered the phone, who deflected all responsibility to Slice, saying that's how they received the order from Slice, claiming I should call New England Pizza directly to place my order in the future (to bypass Slice). I noted the order was placed on their website (www.newenglandpizzaoxford.com), which makes no reference to Slice (except for a very small reference at the bottom-left of the webpage saying "Empowered by Slice"), that's it's their website for which they should be responsible, regardless of who they have generate/manage the website! That being said, the man I'd been speaking with refused to provide the Chicken Fingers as ordered (only offering me free sauce if I were to drive down there to get it, which I couldn't, and not how delivering an order properly should work), also refused to provide a credit/refund for the items they failed to provide as ordered, and then hung up on me, extremely unprofessional to say the least.

I immediately reached out to Slice, and spoke with a representative by the name of Bob, telling him what happened when I called New England Pizza (with them deflecting responsibility to Slice), now asking Slice for a credit/refund for the $40.40 plus tax spent on that part of the order associated with the Chicken Fingers that were not provided as requested from New England Pizza. Bob said he couldn't do anything about what had happened, or provide any credit/refund, but would forward the information to a supervisor to call me back about this, which still hasn't happened to this day.

Despite having spent hundreds of dollars with New England Pizza in the past, based on the unprofessional service provided by them, and the failure of Slice to contact me to properly resolve this situation, I feel the need to make this complaint, and note that our family will likely never do business with New England Pizza or Slice ever again. I would leave zero/0 stars if that...

I've never received a wrong order with NEPizza... nor ran into the issue of them not having anything I wanted... they have gone above and beyond to accommodate my appetite approval. I always receive way more meat pand veggies on my pizza, canzone, salad, or sub. I should mention, I buy from them om a weekly basis and sometimes multiple times a week, with both my fiance and my hectic work schedules. I can't fathom reading the awful comments yet the rating 3-5stars.... they are a wonderful and hard working small business/ restaurant in a small town. They are the BEST in town, I've tried them all. I get way more for my dollar and appetite at NE pizza than any other in the town. They also have the best specialty pizza menu you've ever seen... it's all delicious and I highly recommend anyone try them out for themselves. I actually live in town so I know all the pizza joints. NE...

I've been a good customer of this place for the past 5 years, I don't order a lot but the food is good. Anyway, I placed an order but didn't specify I'd be eating it there, didn't know I "had" too. Well, the owner comes out and very rudely say "Hey no paper on the tables you need paper plates" next time you need to tell us you're dinning in! I stated, oh.... sorry didn't know we had to do that, we will put it on paper plates. He replied, rudely, never mind it's too late. Now wait, Paper plates and Paper from wrapping that sub, isn't paper ....paper! Well, needless to say he just lost my family's business and my buddies family!

Oh and he then yelled at his employee in front of...