Roy's at Pebble Beach — Restaurant in Pacific Grove

Compared to the Original Roys in Hawaii, this Roys is not it. I have been to both the Roys in Hawaii and the Roys in San Francisco and this one at Pebble Beach is by far the worst one I have been to and it was my birthday too.

The reason I say this is not based off the food. The food is good. The sea bass my mother ordered was dry. I had the mahi mahi and my father had the lamb, which were both good. Aside from the food though, the service and atmosphere were the downfall.

Beautiful view of the ocean and sunset of course, but when my father made the reservation and chose to have us at a table next to the window so we could enjoy said sunset, we were placed away from the window in the middle of the section we were sat at. It doesn't seem right to me that when a table is available next to the window and it has been requested that you place people in a different table and ignore their request.

The room was also very hot. I can understand that the outside can be cold and all, but it was not cold enough to have the heaters on in my opinion. The chairs at our table were also all loose and we were wobbling around all night. There was also no space for the servers and food runners to walk between tables as throughout our dinner I had servers, food runners, and bussers bumping into the back of my chair. I tried to move my chair up to make room for them but moving it farther up would have meant I was eating with the table in my stomach. Nobody even said ‘excuse me’ or ‘my apologies’ every time they hit my chair.

While we ate, our server set our entrees down and came back 5 minutes later asking what we wanted for dessert. I don't know about you but I don’t want to think about my dessert when I have barely gone through my entree. It just felt like we were being rushed the whole time.

Our server seemed rushed as well. The restaurant looked to prioritize turning as many tables as possible over the experience of the guest. Really disappointing to see at a restaurant with Roy’s name on it. I also thought it was odd that all the servers and food runners were all in different uniforms. Some people had sunglasses hanging from their shirts, some had sleeves rolled half way, some rolled all the way, some not at all, collars flipped half up, buttons all the way, buttons half way down and I can see your wrinkly grey shirt while your other counterparts are wearing different shades of white and grey too and some with a black shirt. Its just odd to me seeing a restaurant that is supposed to be high-end and that I pay premium prices to eat there to look so dysfunctional.

To put the cherry on top, we came to Roy’s for my birthday and I had no idea we were coming until we walked up. My father put on the reservation that it was my birthday. I don’t expect to be given free food but when other tables were given the same dessert with a birthday candle on it by their server and I was not even wished a happy birthday by any of the staff it makes me feel very disappointed. It does not take much as a host or server to see that one of your tables has a birthday and to atleast just say happy birthday when the guest made the effort to notify the restaurant ahead of time of this fact on the reservation.

Also, the coffee is terrible. Tastes like diner coffee that has been made in the same pot 5 times without washing or changing the coffee filter or grounds.

All in all, I enjoyed most of our food and I am very disappointed in the quality of service the restaurant provided and I am disappointed that they represent the Roy’s image when Roy’s in Hawaii would never show this...

TLDR worse service I have ever experienced and will not be returning to this Roy’s. Food was mediocre for price. Go to Roy’s in Hawaii, especially the original one for an authentic experience with great service.

I made a reservation for my mom’s birthday. The person I spoke to was friendly and asked what the birthday person’s name was. I assumed it was for a personalized menu, since they had previously done that for an anniversary that was celebrated there years before and at the location in Oahu.

We came in on Friday at 5:30 and checked in regarding our reservation. When we were waiting at the table, I received 2 texts, the last one asking if I was still attending which was strange. We ordered our appetizer and entrees at the same time. The server didn’t ask if we wanted them out at the same time or the appetizer first, which is fine since we didn’t have a preference. The appetizer came out first, and 5 servers came by to see if they can take the plate away while we were chatting, despite it being 3/4 full. After the fifth time, we kindly asked if we could leave it on the side of the table to enjoy later.

Servers stopped coming to the table. After 40 minutes of waiting, we flagged down the closest server we could find. I asked her when our entrees were coming out as we had been waiting long. She said she would check in with our waiter. I didn’t see a name tag on her but she was wearing a gray suit and glasses. We were able to see her walk over to the bar/kitchen area to talk to our server, an older gentleman with glasses, where we observed them look at our table and laugh. The woman with the gray suit returned and said “Next time, say something sooner so you don’t have to wait long.” Seriously?

Our server promptly came to our table and said he thought we meant we wanted to finish our appetizer before receiving our entrees, which we never said and honestly doesn’t make a lot of sense. Our food was served quickly and was cold, Im assuming because it was sitting on the counter while we waited for it to be delivered.

All of our dishes were extremely salty, my steak was a little more cooked than I had asked for (medium rare), but was too frustrated to ask them to take it back. They provided a birthday dessert which was nice to remember about our reservation, but a member from my party did inform the wait staff when she “went to the bathroom”, so it’s unclear if it was noted on my reservation or not.

The server apologized at the end; I think he could tell we were disappointed with the service. We spoke with the staff at the front that we did not have a good experience and briefly explained what happened and who was involved. I wont be returning to this Roy’s again and cannot recommend it. It put a huge damper on the...

Imagine you made a reservation for your 20th anniversary and you are taken to a tiny table with one side against a window. Your chair is right up against the chair of the person at the table behind you. Your husband cannot sit across from you because the chair of the table on the other side is butted up against your table so your husband sits in the aisle. This is by their design. Is this how you want to enjoy a $300 meal? We were so shoved in, neither of us could push our seat back at all. When we asked to move, they just moved the people in the table behind me, when they already had more room to begin with and could sit across from each other like in a normal situation. Then when I asked if they could move us, the waitress said, that’s what the hostess decided when I told her you didn’t have enough space. Well what about my husband sitting in the aisle? We were both cramped. Then they put us in a table in the corner behind stairs, that you have to side step to get into.

If your restaurant is too packed to properly seat customers, please do me a favor and tell me. I would gladly go anywhere else. No one planning on a $300 meal for two would want to sit like that, never mind you’re celebrating a wonderful occasion. I actually wanted to leave and go to a pizza parlor instead, I really felt insulted by the whole situation. Roy’s does not respect or appreciate their guests or they would not set up tables like that. And Roy’s GM, before you respond with some generic sorry your experience wasn’t up to par, please ask yourself if you planned a special night out, or just any dinner at easily $150 pp, would you honestly want to be seated at a table like that? If you say yes, you are lying.

I would give the hostess 0 stars. The wait staff was lovely. The scallops were delicious, the pork belly was all fat and basically inedible, and the lava chocolate cake was divine.

My advice is don’t come here. I appreciated my husband wanting to take me out for a nice meal so I made the best of it but I want to warn you so that you don’t have to remember your special...