Domino's Pizza — Restaurant in Pacifica

This dominoes in Pacifica is pathetic at best! I always order the same pizza and everytime I order it, which is probably about 20 times it’s been made wrong and then a few times the old manager LaShanda whom was so wonderful why they got rid of her is beyond me but anyways she was nice enough to send out a re-make if the pizza and bring it out herself! Which made all the times they have effed up at least tolerable! But 3 times ago they made the pizza wrong and I called and spoke to the General Manager after I asked them to send out a new pizza, the right pizza and they sent out another pizza that was cooked wrong and to make things rigt she told me she would put a discount and free pizza on my account for my next purchase I guess I was ok with this but was still annoyed! I recently called and got my free pizza and discount only to pick it up and it be the wrong Effing pizza AGAIN! So I called and they said they have no manager or contact person for me so they can do whatever they want and they were not crediting me back my discount and/or free pizza because I had complained too many times before about them making the pizza wrong! Wtf? How is them making the pizza wrong my fault! I order it online and have pictures of all the pizzas they have sent me wrong! Ok so this is not brain surgery folks you’re making a pizza and a simple pizza at that! I order medium no sauce, extra cheese pizza, like wtf? Is so difficult about that? I’m a doctor and deliver babies and literally have peoples lives in my control daily, if I made as many mistakes as the people at this location babies and young mothers would be dying left and right! It is absurd that you guys can’t get a simple pizza right ONE TIME! Like for real! I’m so sick of this being the only pizza place that delivers to my house, why round table in Pacifica wont deliver to this side of Pacifica I do not know but either way it sucks I can’t order a pizza and receive the pizza I ordered EVER! If you’re an idiot and need a job or don’t mind getting a pineapple/ham Hawiian pizza when you did not order anything close to that then this is the place for you, if you want a pizza that you’ve ordered and don’t want to deal with idiots when you need and want a replacement pizza this is not the place for you! BTW I have reached out to the corporate office many times and no one has returned my calls! I would love to update this review if someone called me back and made at least the slightest attempt at apologizing for all of this crap over orderig a effing pizza for dinner! Just a simple pizza guys not brain surgery! Also if you need someone to fire all the rude idiots that work at this location let me know, I am...

The Domino's location at 1301 Palmetto Ave, Pacifica, CA 94044 provides generally good pizza's. But the electronics equipment inside the store continues to have problems. Previous visit on 2024-11-29, and continuously for more than a year previously had the customer status screen display broken. For my current visit on 2025-01-02 the menu display was broken. Even the customer status screen was setup wrong. With the App display size only about 40% the size it should be. Since it was too small all of the advertising shown show on that display was cut off and/or unviewable.

The electronics problems continue to impact on the customer experience quality and leads me, and other customers, to suspect other things might be wrong with the location.

About which during my previous visit the pizza had to be remade. Thankfully I picked up my pizza in person.

For my current visit my pizza was Perfect and Delicious!

Otherwise the location appeared to be in good condition.

The staff is professional and nice.

Even with the continuing electronics issues and occasional failure I recommend the Pacifica California store location for your next Dominos...

Pizza was better than the last time I ate at Domino’s which was probably about 20 years ago. However, the pizza was really doughy. Had it been in the oven about 5 more minutes it would’ve been bomb. But that was really off putting. Cheese is actual cheese, not like the fake stuff it used to be. Pepperonis we’re great, sauce was cool. What bothered me the most was the app. I ordered off the app and could track the order and they say if you don’t get your pizza within 2 minutes from when the app says it’s ready and you check in then you get a free pizza the next time you order. So the app tells me the pizza is ready, I click check in, and it says there is an error. So I keep trying and I get the same error message. So my boyfriend goes and tried to pick up the pizza and the guy says “2 more minutes” so now it’s been like 6 minutes and we get the underdone pizza and there’s no way to get the free pizza deal which we should’ve gotten because now it says we’ve picked up our pizza so I can no...