Dean's Family Restaurant — Restaurant in Painesville

Let me start this off by saying that I have been here before, and the service and food was great.

However today, my 3 friends and I got seated, our drinks arrived quickly, and that was the end of our service. We sat for about 25 minutes without anyone acknowledging us, so I went up to the hostess and told her politely that I didnt want to be rude, but we had sat for a while without anyone taking our order. She kindly said she would take care of it and I returned to my table. Another 10-15 minutes went by, and no one came. We decided to leave, and went to pay for our drinks before we left. The servers were very confused because there was no ticket, and then continued to argue about who was supposed to take our table. They voided our drinks and we headed for Mary's Diner. Sitting here enjoying my strawberry milkshake with exceptional service while I write...

We've been here a few times now and the staff is always super nice and friendly. The food however is not great. I have to echo another reviewer who says homemade food sign is a misnomer, that is true. The food was prepared fresh and came out hot. The issue is that it had no seasoning and tastes like nursing home or hospital food. The meat lover's omelette had very little meat in it, mostly link sausage of generic quality, and the cheese tasted like a Velveeta. My favorite menu item at this point is the corned beef hash, so I'd recommend that. They also make a...

Decided to try this place for the first time today. My experience was that of a young colored boy in the 1950's. As soon as I walked inside Dean's I was confronted by many stares, as if I was lost. No one greeted me as an obviously new customer. The discomfort I felt was nothing anybody should go through. I'm a proud colored conservative, i have NEVER dealt with anything of this degree from anyone in my 27yrs of life. The 4 stars is definitely not because of service. I want this review to be read by everyone deciding to try...