Jimmy John's

Horrible service. There were 4 cars in the drive thru when I arrived, 2 at window, 2 waiting to order. I could tell things weren't moving, but after a long day at work, I figured I'd wait because I needed something for dinner, and it was the closest to me. All cars leave window area, 3 of us still waiting to order. 1 car gave up drove off, next car pulls up, ordered fast, pulls to the window, now I sit, at least 5mins to order, I should have drove off. Now at the window, girl at the window did not seem to know what she was doing or was not confident or friendly she took my card then I sit, about 7 minutes in she came an told me there was a mistake on my sandwich so they were making my sandwich now, ok? At least another 7mins nothing. I can see there is one guy making sandwiches, she is just standing there, there are cars now waiting to order, someone is very concerned about sweeping, one guy just leaning. No sandwich, so I knocked on the window for a refund. The girl said nothing, then was rude, smart mouthed, Horrible CS!!!!! I had to ask for my card back. The first time the girl came to the window, she should have thanked me for being patient, explaining that there was a mistake on the sandwich and offered me, maybe a free cookie or chips to go along my order for the inconvenience that it was taking so long.There was no customer service what so ever until I got upset and asked for a refund by then it was too late, I was pissed, I had already waited way too long. But then I was the bad guy for their poor service.