Crave Cafe — Restaurant in Paradise Valley

I just ordered drinks from them a bit ago. The lady at the mobile CoffeeCraveCafe was pleasant. She took my order as I asked for little ice because things become watered down in flavor. She told the crew twice that I wanted little ice in one of the drinks. That cup felt heavy and I didn't want to start to act like a "Kevin".

So we went inside and my son's drink was quickly done. Seeing about 1 inch below the ridge of the cup filled with ice. I was waiting to go back and decided to take a pic to show them because ice melts quickly. Needless to say, the ice melted down about 2 - 2.5 inches from the ridge now.

Frustrating that you pay $6 for a large cup of ice with a drink that was literally gone in so many sips. I did go back to them and explained that however the person took my order correctly, that they still ignored what I asked for. Asking for little ice is not the same as being overly specific about making a drink. But that was still too much to ask for in this circumstance.

I could feel the tension right away and even more when a man from the back showed his face out of nowhere. He was not smiling. He was in a defensive stance and did not help the situation. He should have smiled and been apologetic rather than what he did. He obviously doesn't know anything about customer service. I left and said I would be leaving this review. Not a good first time experience and will make sure to mark this as to never go back. Aggressive nature never makes...

Six stars for Trevor at Crave Café, Omni Hotel & Resort!

As a 20-year Valley resident originally from Seattle, Trevor brings not only top-tier barista skills (the iced lattes my friend and I had were fantastic) but also an impressive knowledge of local spots to eat, shop, and explore.

What really stood out? Watching him connect authentically with several guests, offering recommendations, and delivering the kind of warm, attentive service you expect at a luxury resort like the Omni.

This is the level of hospitality that elevates a guest’s experience — the kind every resort should be proud to have on their team....

I asked for a frappuccino mocha with four shots of espresso over the top (affogato shots). Instead they gave me a frappuccino mocha but then they took the Expresso pour it in the Blender with the mixture and mixed it. Then when they poured it into a cup there was a lot of excess leftovers in blender and well the expresso was probably in that too. Then poured that excess in the sink. What a waste. Therefore not as strong as the coffee is...