Jack in the Box — Restaurant in Paramount

I ordered 2 #30 and instead of coffee I wanted regular drinks. They only gave the platter and no drinks. I asked if they had chocolate milk and cashier heard shake. So I corrected her and said Milk. I wake for #26 no beacon. All my order was wrong. She didn't charge me for meals she gave me regular milk and my sons sandwich had beacon :( I asked the manager in charge if the #30 came with drinks and she said yes, only if I asked for it. I told her i did and she said well maybe she didn't hear you. So I asked to charge me the difference for the drink or adjust the price so I can get my drink. She's was like here you can have it for free. I handed her $2 and told her to charge me and she was like just take it for free for the inconvenience but with a tone and expression making it seam like I wanted something for free. I told her i didn't mind paying for it just to have the cashiers pay atention to what they are being asked for and she just took the next Custumer :( I was a cashier for fast food too so I understand them a bit but 1 mistake is ok but 3 that's just not right!!! And to top it...

As I’m eating my dinner I decided to write a review of how pleasant my drive thru experience was. Yes passing through a drive thru is always most convenient for me yet employees never seem to fully acknowledge you or greet you politely. They are always in such a rush and want to just get the order out. That wasn’t the case from my quick stop tonight; from the beginning of ordering my food Faviola was very nice her tone of voice very cheerful. Acknowledged what i wanted to order and gave me recommendations which I am extremely thankful for. I wanted to try something new! Exceptional customer service from both Faviola and Liz I will definitely look forward to my next drive thru visit. You guys need more...

I was on my way home the other day and went through the drive thru, at the speaker, the lady taking my order sounded so professional and friendly. At the window when I paid for my food, Claudia re-read my order when I realized it was her voice through the speaker. When I complimented her voice, she thanked me while handing me my food, and let me know what was in what bag while warning me that the bottom of the bag might be hot and asked if there was anything else she could get me. I never had such great customer service here before. The food never tasted better either, the curly fries were hot and fresh and the Jumbo Jack was great too. 10/10 will...