Dairy Queen — Restaurant in Pasadena

Saw a great random act of humanity from the manager last year but got my review location mixed up. As for a food review.. the food is ALWAYS hot and made to order, service is friendly, accurate and inviting.. and the store itself is historic, well kept, and clean.. but most importantly is that their ice cream machine is NEVER broken. Best Dairy Queen in the county hands down.

So.. random loiterer was making rounds on their lot and customers in the drive through for money/food. A manager walked out shortly after and seemed like he was going to kick them off the lot, but rather surprisingly proceeded to listen to the guy after he asked him a question or two. I overheard the manager then asking if he wanted his "burger all the way" and "if he wanted a meal".. then took his order like any other customer and charged it on the house. The manager then humbly gave him the food once ready and the loitering gentleman and his girl went on their way after thanking the manager.

This is unfortunate to see in our city but it's the reality for some. People need help even if its just from themselves.. nothing to be proud of no matter the cause or addiction or choices made to reach that level of desperation..

But witnessing the owner/manager show such unrewarding compassion and humanity without hesitation, was incredibly admirable.. we need more people like him now, more than ever in this world. Bravo and cheers, Mr. tall, bearded manager guy at DQ. You deserve a raise, vacation, award and most importantly.. proper recognition for doing what you did that day. ...

I believe this is a franchise store and not corporate so that would explain the poor customer service and overall lack of company standards and expectations. You won't get your blizzard upside down, and be sure to double check your order after you leave because 90% of the time it isn't right probably due to the crappy microphone and speaker in the drive thru. This is the case even if you repeat your order multiple times. Couldn't tell you the operating hours or restaurant hours because they seem to make them up as you go locking the front door well before they should close. Quality is sub par, sloppy, and inconsistent. They love to overstuff your bags with too many items instead of giving you more than 1 which leads to bag tears and rips and you can guarantee you will never get napkins. Also the parking lot at night is very very dark and unlit and feels very rapey also riddled...

I don’t know what’s wrong with the fast food places in Pasadena. I’ve been getting burritos from Dairy Queen for years and it always comes with shredded cheese now all of a sudden they wanna try to say it comes with that nasty liquid cheese and you have to pay extra for shredded cheese, the owners of this Dairy Queen and the one on Richey Dairy Queen are going to run these businesses into the ground. The girl at the drive thru had an attitude as if she owned it. This kids now a days need to be taught customer service. She had no reason to get upset. And the cook burnt the Jalitos so bad I couldn’t eat them $5...