Dairy Queen Grill & Chill — Restaurant in Pataskala

My husband, son and I stopped by Dairy Queen on our way home last Monday. I ordered a sundae with bananas and we were told that they were out. Exactly a week later (yesterday) my husband went to the drive thru again and they had no bananas. My husband ordered a Mint Brownie Blizzard and they were out of brownies, my son ordered the Turtle Pecan Cluster Blizzard and they were out of pecans. My thought was, "Tell me what you have and I will choose from the verbal menu"! The service is extremely slow in the Drive thru and inside. One day I waiting 20 minutes in the drive thru and then at least 5 more at the microphone of the drive thru, I was then asked to pull forward and they will bring my order to me. I ordered a chili cheese coney and they forgot the cheese. I visited this location when it first opened and the service was slow at the time as well, but I chalked it up to them being new. The food was good that one time and that was it. I've given them ample time to improve. I naively was hoping for the best but I am disappointed and frustrated at every visit. The building is in a perfect location and the restaurant is nice. Lastly, if the - DQ Fan Relations Team responds to this review, please respect your customers that take the time out to write one and don't give everyone the same response when they give...

On 3/23 at 8:30, my husband and I came in. I ordered a banana split, all chocolate ice cream, all peanut butter topping, xtra topping, nuts, and no whipped cream. The girl who took my order obviously didn't know too well what she was doing but didn't seem to want to ask for help. Not sure if she rang it up correctly (I kept the receipt) or if they were just screwing it up in the back. First time it came out vanilla ice cream and chocolate topping with a little peanut butter topping added. I was trying to holler to the person in the back what I wanted but was ignored. Second time all chocolate ice cream but the toppings were the same. At that point I tried to eat it but only got thru about a third of it. I gave it to the girl at the counter who rang the order and told her I couldn't eat it and that I wouldn't be back. She apologized but there was no offer to let me speak to a manager or to rectify the situation. I've noticed that you seem to have the same response to any negative reviews, asking the person to give you another chance. If that's all you have to offer then consider me a...

We were so excited for this location to open. We didn’t have many other options in the area but it’s been a disappointment. The first time we went we were over charged and our order was wrong. (Didn’t realize it until we got home) The second and third time we went our order was wrong again. They gave us regular size fries instead of large both times and the second time one order was supposed to be a large onion ring and there was 2 onion rings on it and tonight when we went they didn’t give us the fries at all. Every time I’ve been here I see multiple employees just standing around, talking and carrying on. Now I’m not talking about talking while working, no I mean there’s 1 person running around doing everything and no less than 4 at a time standing around doing nothing. And one of the ones doing nothing is almost always the manager, so not really setting a good example for employees. You’d think with all that free time they could get an order right. Probably won’t be back...