Dutch Bros Coffee — Restaurant in Patterson

Ordered in the app, checked in at the widow since I made a oops and selected the window option on a cold and windy day. Gal greeted me and confirmed that I was there to pick up, waited by the window trying to block the wind for 23 minutes and then I went to the window and gal again said they are making it now, 16 more mins and I go ask how to cancel the order but gal walks to their fridge and pulls out my drink that they had done apparently and just handed it to me and never once even asked my name or anything no word muttered from her mouth not a single one and so for all she knew it wasn't my order .... But then again I was the only idiot on a cold and windy day app ordering to be picked up at the window....the Drink, cotton candy shake was good a tad on the sweeter side but there are options to adjust if I bother going again. If that's the way they will start being to customers when they clearly make the mistake... just to not even say a single word is amazingly rude it's neat shocking method of business practice. it's a disgusting way to treat someone. It's flat put disrespectful beyond any word that comes to my mind! So drinks can be the best around but if I have to be disrespected while purchasing it, I sure as hell don't want...

I understand locations get very busy.. I really do. But this location is so far beyond helpless at this point. I’m not sure if management is not doing the best at training their newer baristas, people not wanting to work, or what is going on — but this is so awful. This location hardly gets drink orders right, always slammed (wait times are never under 15 minutes) and hardly send folks out to take orders. When they do send folks outside to take orders, they prioritize getting one line down THEN the other line, when it needs to be zig zag one then the other. It is such a waste of time, and their poor customer service is the cherry on top. We can read your weekly goals from the drive through line, and what needs to be placed at the top are your: Getting times down, drink accuracy and creating some kind of connection. I’ve given the benefit of the doubt one, two times but three times is really shame on me for coming to...

I tried Dutch Bros for the first time and I'm not sure I'm sold just yet and here's why. The coffee that was served to me today didn't taste very rich but just like hot milk. I ordered the truffle caramel mocha (hot) coffee. It was also warm and I had to microwave it at home. Which granted I suppose I needed to ask for it for extra hot but in my opinion it wasn't the right temp when it was served. My husband ordered a pumpkin burlee (hot) and it's considered a less sweet coffee but it didn't taste like pumpkin and it had a very faint taste. For $12 total I'm not sure I would try it again because I feel the staff could use more practice on the recipes perhaps? The service was great and friendly and served in a timely manner but it didn't me give me and my husband that warm and cozy feeling that I kinda expect for my coffee. I think given more time, this chain...