Dunkin' — Restaurant in Pawtucket

Went to this dunkin 3/30/2025 in the afternoon about 4pm to grab something to eat ... I asked for snaking bacon 🥓 well done, hashbrowns well done, M blue raspberry colada, and a plain raisen toasted bagel with butter.

Instead I got: burned smacking bacon ( black in color), undercooked hashbrowns, bagel drenched in butter (the butter was literally dripping from the rapper, trough the bag).

Customer service was poor: the person literally crunched up the bag before giving it to me like it was her food she was bringing home with her.

I went back for the burned bacon, they gave me another one with less bacon now... for a 3rd time I went back and finally asked for a refund they told Me that there is nothing that they can do bc Michelle (manager) was not available to answer their call. Asked for a receipt they also said they cannot provide me with one, so basically I left with a random note that said to go back another time to talk with a manager...

The staff here used to be so nice and got every order correct. Recently staff has been rude and every order I've gotten is wrong. I tried to order a coffee flavor, "the girl says "we don't have that." Tried to order a muffin, "we are out." Got to the window and she says "what did you order." No manners or customer service at all. Didn't receive the flavor in my coffee and the food tastes like over is dirty. I'll be heading to another location from now on, which sucks because this is the closest...

it's pretty obvious this dunkin donuts has the worst management maybe some people are not cut out to be a manager because it's not possible to have people make a mistake every day i order from here my order is wrong and I'm out my money because i don't have the time to go back and fix it so i trow it away and if someone gives you a gift card and cash and tells you to use whats left on the card and take the rest cash they use the cash and then take .10 cents off the card ... Real bright people...