Matos Bakery — Restaurant in Pawtucket

Seemed disorganized ordered sweet bread for Easter on Monday. Gave my name and number plus order to the associate. Got there on Wednesday they couldn't find my order, took them over 10 minutes to find it. Then today which is Saturday went to go pick up my order. My husband went in since it was pouring out. New took both receipts in with him. The order receipt and the paid receipt. Took them over 20 minutes to find the order! Wasn't even busy had 2 people ahead of him when he went in. Then 3 people went in after him and left before him. I was started to wonder what had happened, but wouldn't be surprised if they couldn't find it. He finally came out and stated they couldn't find our order. Which was only 2 large sweet breads, 1 with four eggs and 1 with two eggs, 2 small personal sweet breads 1 egg each. Only thing that makes up for this is the taste and price. $5 for a large $1.25 for a personal. Honestly it's great tasting sweet bread. Nothing like your Avo's but...

I am giving a 2 stars until she changed her attitude.

I am a Portuguese and loved Azores/Portugal foods. I went to Matos Bakery sometimes and noticed that a lady with blonde short hair.. due to her age... Maybe a mother or grandma.

I went there another time and saw a black lady there. She was very friendly and smiled but this woman with blonde short hair.. Wow. Not friendly.

Anyway, she is not friendly. Always frown and I came and say hi before I order something. She say yeah may I help you ? (with frown). Not very friendly. I watched people came in and order stuff from her. She never greet with smiled and friendly with anybody. She needs to change her attitude. Not friendly. Very embarrassment.

I will keep come and buy stuff but I will keep telling anybody what kind person she was. She needs to be friendly and warm with everyone. COME ON! Be friendly! That is unacceptable attitude and didnt say hi and friendly with anybody. Be...

Bread looked good, but not a business oriented environment. The lady in front just kept ordering and ordering and ordering, but it took awhile for the other girl to come out and help take orders. When she did, she addressed, a tall man speaking another language and couldn't see the smaller kid in front on him. He even gave his money after picking something. Someone finally said something for the child and she put the man's order away for a second and took the kid's order. Then the man said sorry. The man was on some headphones being obnoxiously loud as he talked to someone. Noone asked him to please tone his voice. We npleasant experience...