DO NOT ORDER from this establishment. If only zero stars were an option...
Customer Service: The delivery driver called upon arrival 5 min early, which would usually be awesome, but was very rude in asking why we were not outside waiting for the delivery (keep in mind, this was an office lunch order and were working). When attempting to receive the food, he made remarks about the 'unpleasant look' on mine and my coworker's face after (it took us roughly 3 min to walk out). After commenting that he was a bit rude on the phone after he again asked why we were not outside (did I mention that it was 85*??) awaiting his early arrival, he became very aggressive as he began to literally THROW the large order of salads and pizzas at us. He then proceeded to yell at us including expletives such as FU to the point that it was drawing the attention of others in the parking lot. When I called back to complain and speak to a manager, he of course answered and claimed to be the manager and owner. He then proceeded to berate me again, this time saying that I was a POS along with everyone that works in my building (casually grouping over 200 people into this category). Interactions with this guy are beyond uncomfortable and border threatening. I would avoid at all costs.
Food: The food is ok, but honestly nothing special. This was the second order I have placed and was not impressed prior to the...
Read moreOrdered food from here every week up until tonight. Always online through grub hub, so much that the notes from previous orders asking for marinara sauce auto-populated. This (writing special instructions) apparently reflects poorly on the restaurant. I’m not sure if there is another way to ask for marinara on the side with my calzone. But that’s not the point.
Someone called my wife tonight and scolded her about writing in special instruction. We really do like the food here, but that wasn’t a great way to handle your problem.
Not even mentioning that it takes a long time for delivery, we’ve never complained when the food wasn’t exactly what we ordered. We’re pretty nice and understanding, but man, calling my wife on the phone to freak out was a bold move. I respect you caring about your business relations with grub hub, but the customer is typically first.
Either way, you always get your $1.50 for the side of marinara. If there was a problem, you could have mentioned it after the first 20-30 times we got food from here. You could have just said that there’s a specific way to order it through the online menu. You get 2 stars because the steak and cheese calzone was dope, and I’m...
Read moreMy husband placed an order here earlier this week and I have to say what a bad experience start to finish. The woman who answered the phone seemed like she was bothered by us placing an order. We ordered 2 pizzas, one small and one medium, a sub, fries, and an 8 pieces of wings all for the high, high price of almost $80. The price for it was outrageous!!! I don’t mind paying a higher cost for quality food but this wasn’t it. The pizza was greasy and hard and tasted old, as did everything else. The chicken was so dry and overcooked that the bones were breaking off into a gritty powder and the only flavor to it was the sauce it was drenched in. The fries tasted like freezer burn and shellfish (weird and off putting since I’m allergic to shellfish) Cross contamination is a huge no no in the food industry and if there is cross contamination it should be noted. The sub sandwich, since it was modified and simple due to allergies we can’t complain much about that. We will not be ordering from here again. You’re better off going to McDonald’s, the food is...
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